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City Volkswagen of Evanston
Evanston, IL
2,713 Reviews
When you visit City Volkswagen of Evanston, you will find a staff of car enthusiasts eager to assist you with all your VW sales, service and financing needs. Whether you're buying a new or used Volkswagen, or want to service the one you already own, The Car Enthusiast Company is here to help. Visit our Volkswagen dealership in Evanston, IL, today!
So thank you for your interest in City Volkswagen of Evanston. The solid values that we’ll present here are the first step in the process. From here on, we will respond to your questions on a timely basis with reasonable answers. And we will always respect your time.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 2,713 reviews
January 06, 2026
Frank was absolutely amazing. He had so much patience and just had an overall positive attitude. He had so much patience and just had an overall positive attitude. More
by Bismina9
Employees Worked With
January 03, 2026
We’ve worked with this group for years. The process is always professional and extremely customer service focused. We highly recommend and shout out to Mario and Josh for extraordinary frie The process is always professional and extremely customer service focused. We highly recommend and shout out to Mario and Josh for extraordinary friendly customer service. More
by carey.erika
January 02, 2026
Had great service! Frank and the team were awesome to work with, made purchasing my new 2025 Tiguan a smooth process, while providing incredible customer service! Highl Frank and the team were awesome to work with, made purchasing my new 2025 Tiguan a smooth process, while providing incredible customer service! Highly recommend Frank and City Volkswagen of Evanston if you’re in the search of a Volkswagen! More
by Sheryl.rosenfeld
Employees Worked With
January 01, 2026
As a woman with very little car experience, I walked in expecting your typical salesperson trying to force you to buy a car but Frank was the complete opposite! He was so honest and genuine the entire time expecting your typical salesperson trying to force you to buy a car but Frank was the complete opposite! He was so honest and genuine the entire time! He also had so much patience with all the questions I had. So if you are out there wanting a VW but you’re worried about your typical salesmen stigma COME HERE and ask for Frank!! I’m sure all the salespeople are equally as good but Frank was the person that helped me drive out with a new car. Thanks Frank :) More
by melinavillanueva84
Employees Worked With
December 31, 2025
Best experience buying a car by far. Enrique and Mario were top rate, kept it simple and easy. No xx back and forth and walked away with a great deal. Will definitely be my first trip i Enrique and Mario were top rate, kept it simple and easy. No xx back and forth and walked away with a great deal. Will definitely be my first trip if I’m back in the car buying market which will be a long time from now, for now I can’t recommend a better place to start and finish your car buying journey than with these two gentlemen. More
by eljayes
Employees Worked With
December 31, 2025
If you come here work with Mario. He will guide you in right direction and you will leave happy He will guide you in right direction and you will leave happy More
by Dule
Employees Worked With
December 31, 2025
Enjoyed the car buying experience here. Everyone I dealt with was nice and treated me with respect Everyone I dealt with was nice and treated me with respect More
by Osalina
Employees Worked With
December 30, 2025
Second car in 3 years. both times worked with Mario and could not be happier. He is truly the best. Knows his stuff, very fast at what he does and most importantly he is a both times worked with Mario and could not be happier. He is truly the best. Knows his stuff, very fast at what he does and most importantly he is a man of his word. Truly a diamond in the rough when it comes to this business More
by Dan
Employees Worked With
December 30, 2025
Very good experience here working with Mario. Offered a complete test drive, went over numbers with me and got me a great deal! Offered a complete test drive, went over numbers with me and got me a great deal! More
by Zorn
Employees Worked With
December 30, 2025
Me and my dad worked with Mario and he was extremely patient, kind, and up front with us. He made this process extremely fun and easy patient, kind, and up front with us. He made this process extremely fun and easy More
by Joe
Employees Worked With
