Chapman Nissan

Chapman Nissan has always delivered quality service and products, always neat and clean in their facility. Also has great customer service. products, always neat and clean in their facility. Also has great customer service. More

I brought my car to get fixes air censer malfunction came back home found out logo on the engine cover missing and air filter cap not closed probably and missed one clipper I went back and asked they had all back home found out logo on the engine cover missing and air filter cap not closed probably and missed one clipper I went back and asked they had all kinds of excuses and they said my car didn’t have it, when I asked the inspection video they supposed to send it to me and never did to prove it to and dared the manager $5000 from me and he doesn’t have to put $5000 , just proves it to me. Finally he made all the video gone even the inspector evidence, I can see his face is full of shame. More

I bought my last three SUV's from Chapman Nissan and the service from the salesman was professional and courteous. I was never pressured and felt comfortable with the process. I'd recommend them for sales a service from the salesman was professional and courteous. I was never pressured and felt comfortable with the process. I'd recommend them for sales and service. More

Chapman sevice my car for 12yrs. The sevice is good. They do excellent work on my car. Thank you Chapman. 😊 The sevice is good. They do excellent work on my car. Thank you Chapman. 😊 More

This is the worst dealership ever. Refused to replace my washer motor although the car was still under manufacturer warranty. Referred me to consumer affairs and consumer affairs referred me back to the dea washer motor although the car was still under manufacturer warranty. Referred me to consumer affairs and consumer affairs referred me back to the dealership stating that its was to their discretion. I always bought 1-2 year old cars still under manufacturer warranty and never had to deal with situations like that. Lousy customer service ! More

Ordered a tire from chapman Nissan. Had to prepay for it.( Never had to prepay before at other nissan dealers). I was told nissan would call when it came in. Service man named ANDY said to come in ANYTI it.( Never had to prepay before at other nissan dealers). I was told nissan would call when it came in. Service man named ANDY said to come in ANYTIME because all they had to do is put it on. After a week NO CALL. I had to call and i finally got someone who put me on hold for a considerable amount of time. I just hung up. Called back up and the service guy asked if i got his message saying that the tire was in. No MESSAGE ON MY PHONE. SO i told the service guy i would be in in morning. Had a call from VA hospital. Things had changed. Got there at 3:30 and was talked to rudely by a service saying that i should come in the morning. ANDY said anytime. At any rate i would not be returning here for anything. The xxxx tire would still be here if i had not called. And your female service tech need to watch how she speak to customers More

Today, I visited Chapman Nissan for the first time. I was extremely disappointment in the level of service I received. I met with the car salesperson and discussed a price for the car I wanted. Next, the sal extremely disappointment in the level of service I received. I met with the car salesperson and discussed a price for the car I wanted. Next, the sales manager Marty came over basically to tell me he couldn’t honor the price the salesperson quoted me and ushered us out the door. Never asked if I wanted to pay the higher price just bluntly thanked us for coming and said goodbye. I wouldn’t recommend this dealership to Satan himself. Please do yourself a favor & not waste your time at this dealership. More

Slow service, 8 lifts occupied With no techs working at 9 am, with $160 to just read check engine light, terrible efficiency in service lane am, with $160 to just read check engine light, terrible efficiency in service lane More

Refused to provide me a lease quote because I submitted too many inquired over a 1 year period. Sales manager called me to tell me there are plenty of Nissan dealers in the area and I can go lease a vehic too many inquired over a 1 year period. Sales manager called me to tell me there are plenty of Nissan dealers in the area and I can go lease a vehicle somewhere else. Then he hung up on me. Very unprofessional. Notified management about the inappropriate behavior and have not heard back. Horrible experience. Do not recommend. More