Castle Mazda Downers Grove

All the people I felt with including salesmen and business manager were very professional and helpful business manager were very professional and helpful More

Rich uses the, “ I don’t work on commission so I can be honest.” Well if he doesn’t work on commission, he is still dishonest. He sold me a plan that he said would include 7 years and 100,000 mile from the honest.” Well if he doesn’t work on commission, he is still dishonest. He sold me a plan that he said would include 7 years and 100,000 mile from the date of used car purchase. That was a lie! When I called the company that provides the insurance, they asked me what type of policy, I gave them the number and they said it was 7yrs/100,000 from the original date of the care which was 2021. I called he that same day and told him what I leaned and he said… “It must have populated incorrectly.” We agreed that he would cancel the policy as it had been less than 3 hours since purchase. Called multiple times to follow up that it was in fact cancelled…. Nothing. Shady practices there despite “not working on commission.” Be weary and do not trust the guy. More

When I walked into Castle Mazda on Ogden, I had barely taken two steps through the door before I was greeted by Jesse. From the very beginning, he was incredibly welcoming, knowledgeable, and easy to talk taken two steps through the door before I was greeted by Jesse. From the very beginning, he was incredibly welcoming, knowledgeable, and easy to talk to. He took the time to understand exactly what I was looking for and answered every question I had with confidence. His knowledge of every vehicle in the dealership was truly impressive. By the end of our conversation, I knew I had found the right place—and the right car. I ended up purchasing a Mazda CX-5, and I couldn’t be happier with my decision. Jesse made the entire buying process smooth, stress-free, and enjoyable. The entire staff at Castle Mazda was friendly and professional, making the experience even better. I’m so glad I chose to stop in that day. If you’re in the market for a new vehicle, whether it’s for yourself or a family member, I highly recommend reaching out to Jesse at Castle Mazda. He’ll make sure you find the perfect vehicle and have a great experience from start to finish. More

Great communication with sales team. Felt they treated me honestly and fairly and were a pleasure to do business with and would recommend to others. Felt they treated me honestly and fairly and were a pleasure to do business with and would recommend to others. More

Great service as usual. Jacob was great following up and addressing all the issues of my car. I would strongly recommend Castle Mazda of Downers Grove to any Mazda owner Jacob was great following up and addressing all the issues of my car. I would strongly recommend Castle Mazda of Downers Grove to any Mazda owner More

1st time @ Castle Mazda Downers Grove - got a Warranty Safety Recall Repair Notice 7425E Traction / Stability Light may fail to light. Got this Notice in October but wanted to wait for the Technicians to Safety Recall Repair Notice 7425E Traction / Stability Light may fail to light. Got this Notice in October but wanted to wait for the Technicians to get used to doing this work. Talked to Mike McWilliams the Service Manager to order the new DSC module & set up the repair date / time. Called to reschedule with Kyle Church & checked to see if part was in. Jake ( Jacob ) Vavra helped with the details - all great to talk with. My 2024 MX-5 Club needed this DSC recall warranty work. The Technician did a great job as it took less than we thought ( 2 Hours ) . To bleed the brakes / replace the DSC / recalibrate the DSC along with all the sensors for this module. Wish I could have met him ! More

I feel I was ripped off. I am looking over my statement and there are some charges that don’t make any sense. Coming out of there paying over $800 was a shock. Joan Schr I am looking over my statement and there are some charges that don’t make any sense. Coming out of there paying over $800 was a shock. Joan Schramm More

This is the best service department ever. The timing is always spot on, pricing is exactly what was quoted, if not less. They will tell me when I don’t need certain things which is rare - mea The timing is always spot on, pricing is exactly what was quoted, if not less. They will tell me when I don’t need certain things which is rare - means less money for them and a bigger savings for me! I’m just blown away with the efficiency, professionalism and courtesy. Thank You Castle Mazda Service Department. You’re the best!! Toni Specht More