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Castle Hyundai Downers Grove

Downers Grove, IL

Overview
Employees
Reviews
Vehicles
4.2
64 Reviews
Welcome to Castle Hyundai Downers Grove, where "Shop Easy, Drive Happy" is more than just our tagline—it's our commitment to you. Our great reviews and top-notch level of customer satisfaction speak for themselves. We’re proud to have earned the trust of customers from Downers Grove, Naperville, Oak Brook, Bolingbrook, and Lombard by delivering a seamless and enjoyable car-buying experience. At Castle Hyundai Downers Grove, you can spend less time researching and more time driving. Don’t forget to check out our new and used specials for extra savings on your next vehicle. Come see why so many customers love shopping with us!
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1866 Ogden Ave

Downers Grove, IL

60515

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Showing 64 reviews

June 09, 2026

Love my Sonata - the price - the staff - service - parts - do not know what else to say More

by JW
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Pauly
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 22, 2026

Good buying experience. I will consider them for my next car. My salesman Allen was very helpful. Roy did a great job with the paperwork More

by cbeck1747
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Allen Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 20, 2026

Great experience with Castle Hyundai Downers Grove. Form email inquiry to signing documents. Quick, proffesional, straight to the point. More

by Olga Pytel
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe Stach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Abdullah Altekreeti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Roy Smith
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May 10, 2026

Great and fast service! ! Castle always takes great care of me and I will be a forever customer! Thank you Castle team! More

by Kwik0607
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Ruhl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Freddy Bustamante
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Wells
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Nemeth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Marcum
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christoph Sutton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael O'Connor
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April 25, 2026

The service department was very courteous and knowledgeable. My concerns were answered with timely responses and good direction as to what services they may have to undertake to rectify vehicle i More

by Dgneal54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daroeuth Kay
5.0
This rating includes all reviews, with more weight given to recent reviews.
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April 24, 2026

I had a pleasant car buying experience at Castle Hyundai. Everyone I dealt with was nice and knowledgeable. I would recommend them to my family and friends. More

by Sheri M
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eduardo Alvarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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April 14, 2026

I was not able to receive the mats that were supposed to be included at the time of purchase for several weeks due to the salesperson leaving. However, with Patrick’s help, I was able to receive them right More

by hannahlim1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ricardo (Rick) Mendoza
1.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Wells
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 14, 2026 -

Castle Hyundai Downers Grove responded

Hi HYERYOUNG, Thank you for bringing this to my attention, and I’m sorry to hear about your frustration—especially when it comes to communication after the sale. That’s never the experience we want our customers to have. As we discussed when you called in, we did take the time to review your deal thoroughly. At this point, we do not have anything on file indicating that all-weather floor mats were included or authorized by management at the time of purchase. Additionally, the salesperson you worked with is no longer with our company, which has made it more difficult to verify any verbal commitments. That said, I still want to help make this right for you. I’d be more than happy to offer you any Hyundai all-weather mats at our dealer cost as a gesture of goodwill. Please feel free to reach out to me directly so I can personally assist you and get this resolved. Thank you again for your feedback—we truly appreciate it and the opportunity to improve. Best regards, Patrick Wells General Manager

Apr 14, 2026 -

hannahlim1 responded

For clarification, I do not believe we ever spoke regarding my case. I spoke twice with staff from the Parts Department, and both advised that they would leave a message for the Sales Manager. This discussion took place at the time of purchase, which is why it was not written down. I was told that the item would be provided while we were completing the paperwork with the finance representative. Later, I was informed that the item was out of stock and that they needed to check when the General Manager would be available, so it could not be written on the contract. I appreciate your offer; however, I will not be paying for this item, as it was included in the original deal. Hyundai dealer owes me weather mat.

Apr 14, 2026 -

Castle Hyundai Downers Grove responded

Thank you for the clarification—I appreciate you taking the time to explain. It sounds like we may not have personally spoken, but just to confirm, you did speak with a member of our Sales Management team at the time of purchase, correct? I did go back and review all of the documentation tied to your deal. At this time, we do not have anything in writing indicating that all-weather floor mats were promised as part of the purchase. We also have a signed “We Owe” form on file, which reflects that there were no outstanding items agreed to at the time of delivery. I completely understand your position, especially if this was discussed verbally during the process. To provide full transparency, I’m more than happy to email you a copy of the “We Owe” form for your review so you can see exactly what we have on file. If you can provide me with the best email address to send that to, I will get it over to you right away. I do still want to help where I can, and my offer to provide the mats at our dealer cost remains open as a goodwill gesture.

March 29, 2026

Purchased a vehicle from here online. It was never disclosed that the vehicle has summer tires. The car was sold in winter. First drive out in winter, blew a tire and broke the rim at a p More

by Cheema
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Chris Jones
1.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Ruhl
1.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Johnson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Anderson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Wells
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Nemeth
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Marroquin
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Mar 30, 2026 -

Castle Hyundai Downers Grove responded

Cheema, thank you for your feedback. I’m very sorry to hear about your experience and the frustrations you’ve outlined. At this time, I have not been able to locate any records under your name, and I have not personally received any communication regarding these concerns. That said, I definitely want to look into this further and get you clear answers. Please respond directly to this review or reach out to me personally at your earliest convenience with your full name, VIN, or any additional details so I can investigate the situation and assist in resolving this for you. I appreciate you bringing this to our attention and look forward to connecting with you soon. Patrick Wells General Manager pwells@castlecars.com

March 12, 2026

Professional, treated with respect, friendly, reasonable, excellent service! Ask for Assria Nisar. He was the BEST! More

by eabrantes
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nizar Assria
5.0
This rating includes all reviews, with more weight given to recent reviews.
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February 12, 2026

I had a overall great experience at this dealership. I originally bought my car at a different dealership, but since have moved so this is now closest to me. I came in because my heat was broken, and More

by EP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Marcum
5.0
This rating includes all reviews, with more weight given to recent reviews.
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