Capital Ford

Can't believe a brand new $70,000 truck spends over a week in the shop with an AC that doesn't work. week in the shop with an AC that doesn't work. More

Came in for an oil change the previous week. I noticed some vibrations in the steering while driving. I brought my car back in and they checked and addressed the issue immediately. They also not I noticed some vibrations in the steering while driving. I brought my car back in and they checked and addressed the issue immediately. They also noticed an uneven wear on my tires that was the cause and gave me their recommendation to have it fixed correctly More

They were very efficient and courteous,they had great product knowledge and were extremely personable product knowledge and were extremely personable More

Great customer service, welcoming staff. They were very good at working with the trade in and getting me a good car that fits my needs. They were very good at working with the trade in and getting me a good car that fits my needs. More

Bronco Buyer: This place has the potential to be a great dealership but the other departments are terrible. The overall sale of the vehicle went smoothly. But when I received the vehicle it was covere great dealership but the other departments are terrible. The overall sale of the vehicle went smoothly. But when I received the vehicle it was covered in pollen from when it sat on the lot. Even the interior had pollen in it. So my sales rep took it back for another wash. I waited…and was still covered with pollen in the cabin of the vehicle. At this point I cleaned it out myself while still on the lot of the dealership. While cleaning it out I noticed the soft top had started to fall apart. I made this aware to my sales rep and he said he would put in an order immediately to replace the entire top. SEVERAL weeks later and after multiple text to him he finally told me I could come in to drop off the vehicle for installation. Not only did the installation take longer than what was said… it was performed terribly. I received the Bronco back with metal shavings all over the interior; the top wasn’t secured properly and now I have a strange metal sound sloshing around in the interior while I drive due to some of the small shavings that I can not locate. This was also very dangerous for my toddler as he could have seriously been injured by the loose shavings. I eventually had the time to properly secure the soft top later but I still have metal shavings in the cabin that I find periodically. Another problem to add is I noticed when I took the soft top off that it had deep scratches in the roof rails of the vehicle. I brought this to the attention of my sales rep and he essentially said they will get to it when they can because maintenance is backed up. Overall this dealership needs to get all the departments together and rectify their deficiencies. Because unfortunately it effects them as whole. More

Very helpful, wonderful service, great experience, 5 percent cash back with Ford pass, very satisfied percent cash back with Ford pass, very satisfied More

The service tech, Austin, was courteous and professional and did everything he could to help identify an intermittent problem with driverside power running board. It was extremely frustrating that over four and did everything he could to help identify an intermittent problem with driverside power running board. It was extremely frustrating that over four days the repair tech could not observe the problem, when after picking up vehicle the third time I opened the door the running board failed to extend. I realize having an intermittent issue can be hard to observe but the issue continues. More

They were really welcoming, flexible and supportive in keeping my car purchase easy and simple. keeping my car purchase easy and simple. More

They were very excellent and the detail was amazing. Thank you for all you do Thank you for all you do More

Very friendly staff I have been going to them for years now and I love Shane now and I love Shane More