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Capital Ford of Wilmington

Wilmington, NC

4.6
1,205 Reviews
Call Dealership (910) 799-4060
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4222 Oleander Dr

Wilmington, NC

28403

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1,205 Reviews of Capital Ford of Wilmington

August 02, 2023

Joe Honeycut did a great job getting my 2021 aviator repaired. Nice loaner vehicle provided . More

by BEFOLEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Honeycutt
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August 02, 2023

The fast lane associated with this dealership has been outstanding in customer service. Marie Jones the associate with the fast lane has been super in customer satisfaction More

by . GEOLINCOLN
Recommend Dealer
Yes
Employees Worked With
George Burwell
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August 01, 2023

Purchased 2nd vehicle from Capital Ford, both using Jared as my sales associate. 5 star rating on the dealership and the sales experience. More

by bconklin74
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jared Scott
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August 01, 2023

Terrible customer service, didn’t get any type of call back until I had to go through management. More

by D_Warr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Caty Trouton
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Aug 16, 2023 -

Capital Ford of Wilmington responded

Good evening. Can you provide me with your information so I can look into this, and appropriately coach my service advisor that helped you? I or my service manager may have already done so, but I would like to be sure. Any more details you can provide is helpful. Sincerely, Nick Chinn, Service Director Capital Ford & Lincoln of Wilmington

August 01, 2023

Call to get an oil change. After answering his questions. He said you did not purchase that Ford here. Then he became very rude and a fast-talker. A Ford is a Ford regardless More

by Barbara1504
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
The lady at front desk. After pass under bridge
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August 01, 2023

Very Happy with my new Bronco. Thankful to have made a good deal with Capital Ford. More

by JAKE.MCDONOUGH.2018
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robert George, Evan Henderson
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August 01, 2023

Capital Ford if Wilmington is a dealer that you can rely on to give outstanding service. More

by estalvey2
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank, Joe Honeycutt
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July 30, 2023

Got my oil changed on time and delivered my car as scheduled. Thank you for your help More

by alisoncranford
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Honeycutt
Report | Print
July 29, 2023

Unable or unwilling to diagnose problem with my truck even though it clearly has a problem More

by JIM-MAHONEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff Grundy
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July 29, 2023

They done a good job and kept me notified of when it was going to be ready! More

by seaster
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa
Report | Print
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