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Capital Ford of Wilmington

Wilmington, NC

4.6
1,219 Reviews

4222 Oleander Dr

Wilmington, NC

28403

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1,219 Reviews of Capital Ford of Wilmington

August 03, 2023

Everything was prompt and as planned. However, the issue with my vehicle was not solved as the technician was not able to create the issue. More

by billtomz
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Grundy
August 02, 2023

Always first rate customer service! I’ve serviced 3 vehicles here exclusively over the past 7-8 years and will never go anywhere else. Always honest, timely & reliable. More

by VTWADE85
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Stephenson, Josh Barbour, Doug Barbour, Eric Jacobi, Scott Beasley, Caleb Sayers, Joe Honeycutt, Ryanne Lamkin
August 02, 2023

The dealership is very polite and efficient. They make you comfortable when you drive on the lot. More

by LADYFLY
Recommend Dealer
Yes
Employees Worked With
Joe Honeycutt
August 02, 2023

Have got to say, Capital did an amazing job with my recent sales experience. I worked with, Alex who handled every question, squeezed me into his schedule and was readily available to answer questions. More

by noahsmith5253@gmail.com
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
George Burwell, Alex Jistel, Taylor Bullard
August 02, 2023

Joe Honeycut did a great job getting my 2021 aviator repaired. Nice loaner vehicle provided . More

by BEFOLEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Honeycutt
August 02, 2023

The fast lane associated with this dealership has been outstanding in customer service. Marie Jones the associate with the fast lane has been super in customer satisfaction More

by . GEOLINCOLN
Recommend Dealer
Yes
Employees Worked With
George Burwell
August 01, 2023

Purchased 2nd vehicle from Capital Ford, both using Jared as my sales associate. 5 star rating on the dealership and the sales experience. More

by bconklin74
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jared Scott
August 01, 2023

Terrible customer service, didn’t get any type of call back until I had to go through management. More

by D_Warr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Caty Trouton
Aug 16, 2023 -

Capital Ford of Wilmington responded

Good evening. Can you provide me with your information so I can look into this, and appropriately coach my service advisor that helped you? I or my service manager may have already done so, but I would like to be sure. Any more details you can provide is helpful. Sincerely, Nick Chinn, Service Director Capital Ford & Lincoln of Wilmington

August 01, 2023

Call to get an oil change. After answering his questions. He said you did not purchase that Ford here. Then he became very rude and a fast-talker. A Ford is a Ford regardless More

by Barbara1504
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
The lady at front desk. After pass under bridge
August 01, 2023

Very Happy with my new Bronco. Thankful to have made a good deal with Capital Ford. More

by JAKE.MCDONOUGH.2018
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robert George, Evan Henderson
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