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Capital Ford of Wilmington
Wilmington, NC
1,219 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,219 Reviews of Capital Ford of Wilmington
August 22, 2023
I did not feel that the service department really “tried” to fix my problem. They ran a diagnostic and told me what I told them when I brought my vehicle in: you need a new bumper. There was no troubleshooti to fix my problem. They ran a diagnostic and told me what I told them when I brought my vehicle in: you need a new bumper. There was no troubleshooting of why replacing the plastic insert on my bumper would have caused my cruise control sensor to malfunction, which is specifically what I asked them to investigate. The cruise control worked for a year after my “fender bender” but didn’t work after replacing the insert. So you charged me $80 and told me to buy a new bumper. Absolute nonsense! You may have lost my business for life, especially because I escalated my discontent to first the assistant manager then to the director. The only acknowledgment that my issue was valid came when the director of service said, “I may not have received excellent service.” Give me a break; you took the easy path, charged $80, and provided no result. I’m going to need a compelling reason not to say goodbye to Ford. More
by Straube35
Verified CustomerEmployees Worked With
Nick Chinn
August 22, 2023
I have bought 8 cars from this dealership and they have always tried to be sure I was happy with my purchase. . I have always drove away with a smike on my face always tried to be sure I was happy with my purchase. . I have always drove away with a smike on my face More
by hewettd
Employees Worked With
Eric Jacobi, Jeff Grundy
August 22, 2023
Great dealership, professional advisor and great facility. Mr Honeycutt was extremely knowledgeable and showed immense concern to earn my business facility. Mr Honeycutt was extremely knowledgeable and showed immense concern to earn my business More
by leshamm19
Employees Worked With
Joe Honeycutt
August 21, 2023
Everyone was very helpful! I found the vehicle I was looking for via the internet. George called me instantly. Doug Watkins, our salesman, was very professional and pleasant. W I found the vehicle I was looking for via the internet. George called me instantly. Doug Watkins, our salesman, was very professional and pleasant. We will definitely be back! More
by Sarah
Employees Worked With
Evan Henderson, Doug Watkins
August 20, 2023
I am a long time customer who purchased multiple vehicles from Capitol Ford. Never had any problems in any department until now. Recently I used their mobile service unit at my workplace, for oil vehicles from Capitol Ford. Never had any problems in any department until now. Recently I used their mobile service unit at my workplace, for oil change and rotation through my service contract. Was disappointed to see my tires weren't rotated. I talked to the mobile manager to talked to the tech,he said that they were, which they were not. I had to have them done at Walmart at an extra charge to me. I am hoping they will rectify this situation. More
by Mikej65
Employees Worked With
Ty, mobile unit manager
August 20, 2023
Joe was very professional and provided a personal level of attention to every detail. He answered all my questions and provide an appropriate level of professionalism in ensuring all my needs were met. of attention to every detail. He answered all my questions and provide an appropriate level of professionalism in ensuring all my needs were met. More
by FARRISJENNIFER19
Employees Worked With
Joe Honeycutt
August 20, 2023
Great service dept. drop of and pick up is super convenient! Joe was very attentive in getting car fixed and back to us in a timely manner. drop of and pick up is super convenient! Joe was very attentive in getting car fixed and back to us in a timely manner. More
by Andyj
Employees Worked With
Joe Honeycutt
August 19, 2023
I took my car in for its regular inspection. I got there at 7:30 & was out by 8:15. I was hoping to talk to Doug Barber about an unpleasant experience I had there previously but my car was ready I got there at 7:30 & was out by 8:15. I was hoping to talk to Doug Barber about an unpleasant experience I had there previously but my car was ready before he got there. More
by Martha Hinson
Employees Worked With
Kyle Shaw
