Capital Ford of Wilmington

Your adviser was very nice and knowledgeable and very helpful. My first experience there and it won’t be the last helpful. My first experience there and it won’t be the last More

Very nice job on the Collision work. Unfortunately no action taken by Rick Peterman on my damaged key fob. Unfortunately no action taken by Rick Peterman on my damaged key fob. More

Joe is wonderful. I have dealt with this dealership over 35 years and I never had a complaint. I have dealt with this dealership over 35 years and I never had a complaint. More

I’d recommend Capital Ford AND Kyle Shaw for any maintenance needs. They’re great to work with and Kyle kept me informed every step of the way. maintenance needs. They’re great to work with and Kyle kept me informed every step of the way. More

Kyle was super helpful. I made a mistake the first day I brought my car in and he didn’t react like it was the end of the world even though I was spiraling because I don’t l I made a mistake the first day I brought my car in and he didn’t react like it was the end of the world even though I was spiraling because I don’t like making mistakes. Overall Wilmington Ford has been good to me and my family. I just wish their service department was a little bit quicker. A two and a half hour wait for two tires and an alignment isn’t feasible. But that’s okay. More

Easy to schedule appt. Reminders and updates were sent. Friendly and professional. I give them5 stars Reminders and updates were sent. Friendly and professional. I give them5 stars More

Excellent service… quick, friendly, and efficient. Some of the best customer service I’ve experienced at a dealership. Some of the best customer service I’ve experienced at a dealership. More

The outside attendant & Kyle was great 2 other people inside gave my wife the impression" it was a bother " helping her. Maybe a bad day for them, but bad customer relations. But this is or was the 1st inside gave my wife the impression" it was a bother " helping her. Maybe a bad day for them, but bad customer relations. But this is or was the 1st time in 10 years. More

Good communication, made the service appointment easy. Collaborated on the issues and not defensive / worked together on how to resolve and provide as much data as possible. Collaborated on the issues and not defensive / worked together on how to resolve and provide as much data as possible. More

Excellent location, facility, and staff. Provided the service quickly and had my car ready for me at the time promised. Provided the service quickly and had my car ready for me at the time promised. More