Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Capital Ford of Wilmington
Wilmington, NC
1,205 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
1,205 Reviews of Capital Ford of Wilmington
August 24, 2023
Kyle was super helpful. I made a mistake the first day I brought my car in and he didn’t react like it was the end of the world even though I was spiraling because I don’t l I made a mistake the first day I brought my car in and he didn’t react like it was the end of the world even though I was spiraling because I don’t like making mistakes. Overall Wilmington Ford has been good to me and my family. I just wish their service department was a little bit quicker. A two and a half hour wait for two tires and an alignment isn’t feasible. But that’s okay. More
by ROBBIEMONTGOMERY8
Verified CustomerEmployees Worked With
Kyle Shaw
August 23, 2023
The outside attendant & Kyle was great 2 other people inside gave my wife the impression" it was a bother " helping her. Maybe a bad day for them, but bad customer relations. But this is or was the 1st inside gave my wife the impression" it was a bother " helping her. Maybe a bad day for them, but bad customer relations. But this is or was the 1st time in 10 years. More
by ABDROWE2
Employees Worked With
Kyle Shaw
August 22, 2023
Good communication, made the service appointment easy. Collaborated on the issues and not defensive / worked together on how to resolve and provide as much data as possible. Collaborated on the issues and not defensive / worked together on how to resolve and provide as much data as possible. More
by tj.huels
Employees Worked With
Caty Trouton, Ryanne Lamkin
August 22, 2023
Excellent location, facility, and staff. Provided the service quickly and had my car ready for me at the time promised. Provided the service quickly and had my car ready for me at the time promised. More
by REVEV3
Employees Worked With
Eric Jacobi, Taylor Bullard, Scott Beasley, Caleb Sayers, Jeff Grundy, Joe Honeycutt, Ryanne Lamkin
August 22, 2023
I did not feel that the service department really “tried” to fix my problem. They ran a diagnostic and told me what I told them when I brought my vehicle in: you need a new bumper. There was no troubleshooti to fix my problem. They ran a diagnostic and told me what I told them when I brought my vehicle in: you need a new bumper. There was no troubleshooting of why replacing the plastic insert on my bumper would have caused my cruise control sensor to malfunction, which is specifically what I asked them to investigate. The cruise control worked for a year after my “fender bender” but didn’t work after replacing the insert. So you charged me $80 and told me to buy a new bumper. Absolute nonsense! You may have lost my business for life, especially because I escalated my discontent to first the assistant manager then to the director. The only acknowledgment that my issue was valid came when the director of service said, “I may not have received excellent service.” Give me a break; you took the easy path, charged $80, and provided no result. I’m going to need a compelling reason not to say goodbye to Ford. More
by Straube35
Employees Worked With
Nick Chinn
August 22, 2023
I have bought 8 cars from this dealership and they have always tried to be sure I was happy with my purchase. . I have always drove away with a smike on my face always tried to be sure I was happy with my purchase. . I have always drove away with a smike on my face More
by hewettd
Employees Worked With
Eric Jacobi, Jeff Grundy
August 22, 2023
Great dealership, professional advisor and great facility. Mr Honeycutt was extremely knowledgeable and showed immense concern to earn my business facility. Mr Honeycutt was extremely knowledgeable and showed immense concern to earn my business More
by leshamm19
Employees Worked With
Joe Honeycutt
August 21, 2023
Everyone was very helpful! I found the vehicle I was looking for via the internet. George called me instantly. Doug Watkins, our salesman, was very professional and pleasant. W I found the vehicle I was looking for via the internet. George called me instantly. Doug Watkins, our salesman, was very professional and pleasant. We will definitely be back! More
by Sarah
Employees Worked With
Evan Henderson, Doug Watkins
