Capital Ford of Wilmington

Frustrating experience. The online service appt. booking did not work. Someone did call me that evening but they could not schedule the appt for me. Once I got someone on The online service appt. booking did not work. Someone did call me that evening but they could not schedule the appt for me. Once I got someone on the phone the next day, the first appt. was three weeks out. When I took my car to the appt., it took another three business days plus a weekend to begin trying to diagnose the problem. I was able to get a loaner since the problem was covered by warranty but it then took over a week for the repairs to be completed. I had to change plans to travel out of town in the middle of all this too. This is the second poor experience I have had with service at this dealership and will not be back unless it is my only choice. I will use another Ford dealer nearby. More

They’ll help you out quickly. Appreciate the patience to making sure my vehicle is running correctly. Appreciate the patience to making sure my vehicle is running correctly. More

Mobile repair- recall issue on my work van was done extremely fast and able to get back on the road for work. Great job extremely fast and able to get back on the road for work. Great job More

I have found the service dept to be professional, flexible, responsive and very customer friendly. flexible, responsive and very customer friendly. More

Best service in the area! Caty was fantastic to work with! Would highly recommend Capital Ford. Caty was fantastic to work with! Would highly recommend Capital Ford. More

Polite and courteous, the work done in a timely fashion And I was very satisfied. And I was very satisfied. More

Professional, knowledgeable, courteous and enjoyable to work with. I would recommend to any Ford truck owner. work with. I would recommend to any Ford truck owner. More

Excellent customer service and on time. Very polite representative from the service department to the Technicians that came to my home to perform the oil change and tire rotation. Very polite representative from the service department to the Technicians that came to my home to perform the oil change and tire rotation. More

Great customer service on time the associate was respectful smart answer all my questions no hiccups respectful smart answer all my questions no hiccups More

I had my first service for my MachE. The staff is professional, curtious and efficient. No complaints. The staff is professional, curtious and efficient. No complaints. More