Capital Ford of Wilmington

Helpful courtesy abound Accessible and helpful with app Maverick is great Am enjoying it and recommend it to others app Maverick is great Am enjoying it and recommend it to others More

Super and friendly service to my MKX, repairs were completed expertly.and I was given a loaner car. completed expertly.and I was given a loaner car. More

Checking in my vehicle for service was spot on, very professional. I was very disappointed in the amount of time it took to get the repairs done but feel it was done professional. professional. I was very disappointed in the amount of time it took to get the repairs done but feel it was done professional. More

I bought my truck from Capital Ford in Wilmington, NC because they had basically the exact new F150 Raptor I wanted in a color which will not offered for 2024. Dylan Bennett, my salesman, was extremely h because they had basically the exact new F150 Raptor I wanted in a color which will not offered for 2024. Dylan Bennett, my salesman, was extremely helpful, respectful and attentive and truly was the positive portion of my purchase. I chose Dylan as my salesman due to his high ratings on dealerater.com and I found those reviews of him to be accurate and consistent with my experience. As for my overall purchasing experience with Capital Ford, it was not good… this coming from a buyer of 40+ new cars in the last 33 years. Their doc fee is, in my opinion, outrageously high ($799) and it seemed to me that their sole focus is on maximizing profits in any manner possible (add-on “security packages”, market adjustment markups, etc.). I negotiated with them over a week to get my truck at MSRP… they were originally asking $10,000 OVER MSRP. I also was told that they would not sell me the truck if I did not finance with them. Even with a perfect FICO score, I was provided a sub-prime interest rate 3.74% higher than I had pre-approval for with Navy Federal Credit union… needless to say, I am refinancing with NavyFed one week after purchasing. Based on these facts, I honestly would not recommend this dealership to others, especially if the vehicle can be obtained elsewhere. If you, like me, choose to deal with them because they have what you want, be prepared to pay dearly for it. More

Good service and communication They were very professional, courteous and responsive. I would recommend them. professional, courteous and responsive. I would recommend them. More

Very easy transaction. Staff was awesome!!! And they filled the gas take and detailed the vehicle. The small things that are lost T most dealerships. Staff was awesome!!! And they filled the gas take and detailed the vehicle. The small things that are lost T most dealerships. More

Have been doing business at Capital for 50 + years ,always treated like I was the most important customer in the place. My latest experience was no different than that. A great shout out to the sales ,always treated like I was the most important customer in the place. My latest experience was no different than that. A great shout out to the sales department especially Miq ,Mandy ,and Adam.they all were very accommodating and professional.Highly recommend them. They earned five stars from me. More

Grant was great, and he had Mike shadowing him. Both were extremely nice and tried to help do anything they could to get me in the car that I wanted. Above and beyond!! Both were extremely nice and tried to help do anything they could to get me in the car that I wanted. Above and beyond!! More

Always a great experience Always a great experience at capital ford Wilmington. Sales and service. capital ford Wilmington. Sales and service. More

Kyle is great to work with! Excellent customer service! I would recommend and be back again. Excellent customer service! I would recommend and be back again. More