Capital Ford of Wilmington

The dealer did what we asked and also detailed our car so we were very happy! we were very happy! More

Great. It's the first time I've been to the new location. Wonderful service as always but I do want to say that more than 1 of the staff members there uses It's the first time I've been to the new location. Wonderful service as always but I do want to say that more than 1 of the staff members there uses profanities more than they should in a professional setting. The glass doors are open to the offices and it seemed almost regular for the staff to speak with bad language. I know it's mainly a group of guys but children could be present in the lobby. Not trying to make a mountain out of a mole hill just wanted you to be aware. Otherwise - great experience as always. More

Excellent service, warm, friendly staff, dedicated to customer satisfaction. Best in Wilmington! It’s why I continue to come back. customer satisfaction. Best in Wilmington! It’s why I continue to come back. More

The dealership just moved. When I arrived they seemed to be a step behind with staffing and organization. Once my associate, Mike, got to me though he was very efficient, helpf When I arrived they seemed to be a step behind with staffing and organization. Once my associate, Mike, got to me though he was very efficient, helpful and kind. More

Mike did an excellent job making sure my car was taken care of in a timely manner. Everyone I encountered at this dealer was friendly and respectful. I appreciate their level of care! care of in a timely manner. Everyone I encountered at this dealer was friendly and respectful. I appreciate their level of care! More

OK Jason Underwood talk to me about everything and let me know what was going on. know what was going on. More

Helpful courtesy abound Accessible and helpful with app Maverick is great Am enjoying it and recommend it to others app Maverick is great Am enjoying it and recommend it to others More

Super and friendly service to my MKX, repairs were completed expertly.and I was given a loaner car. completed expertly.and I was given a loaner car. More

Checking in my vehicle for service was spot on, very professional. I was very disappointed in the amount of time it took to get the repairs done but feel it was done professional. professional. I was very disappointed in the amount of time it took to get the repairs done but feel it was done professional. More

I bought my truck from Capital Ford in Wilmington, NC because they had basically the exact new F150 Raptor I wanted in a color which will not offered for 2024. Dylan Bennett, my salesman, was extremely h because they had basically the exact new F150 Raptor I wanted in a color which will not offered for 2024. Dylan Bennett, my salesman, was extremely helpful, respectful and attentive and truly was the positive portion of my purchase. I chose Dylan as my salesman due to his high ratings on dealerater.com and I found those reviews of him to be accurate and consistent with my experience. As for my overall purchasing experience with Capital Ford, it was not good… this coming from a buyer of 40+ new cars in the last 33 years. Their doc fee is, in my opinion, outrageously high ($799) and it seemed to me that their sole focus is on maximizing profits in any manner possible (add-on “security packages”, market adjustment markups, etc.). I negotiated with them over a week to get my truck at MSRP… they were originally asking $10,000 OVER MSRP. I also was told that they would not sell me the truck if I did not finance with them. Even with a perfect FICO score, I was provided a sub-prime interest rate 3.74% higher than I had pre-approval for with Navy Federal Credit union… needless to say, I am refinancing with NavyFed one week after purchasing. Based on these facts, I honestly would not recommend this dealership to others, especially if the vehicle can be obtained elsewhere. If you, like me, choose to deal with them because they have what you want, be prepared to pay dearly for it. More