Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back

Capital Ford of Wilmington

Wilmington, NC

4.6
1,219 Reviews
Call Dealership (910) 799-4060
View Awards

4222 Oleander Dr

Wilmington, NC

28403

Directions

By Type

1,219 Reviews of Capital Ford of Wilmington

November 25, 2023

They drove my car around with no oil pressure sensor told me the car ready for pick still with this problem, told me everything was fixed and went to turn the car over and oil pressure light was still on! No More

by Tdr32
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Caty Trouton
Report | Print
Dec 18, 2023 -

Capital Ford of Wilmington responded

Good afternoon Tristen. I believe perhaps there may have been a misunderstanding or miscommunication regarding your vehicle. Our technician extracted a broken spark plug, and installed a new spark plug, ignition coil, and PCV line that you supplied. There is a note on the ticket from the technician that the low oil pressure light was on. Our service advisor indicated she reached out and notified you, and you indicated you were aware of the issue and had already bought the part to fix it. There was no discussion about us installing the oil pressure sensor for you, until you came to pick up the car and indicated you did not have the tools to do the job. I definitely think we should have asked if you wanted the work done ahead of you coming to pick up. I am happy to hear that my technician stayed late to install the oil pressure sensor upon your request. I do apologize this service visit did not go as smoothly as it should have, and we will work to improve. Thank you for your business and the opportunity to serve you!

November 25, 2023

The dealership and staff took good care of my ‘91 Mustang convertible and its owner !!! More

by WFRECCIA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Meskowsky - shuttle driver , Jeff Grundy
Report | Print
November 24, 2023

Great experience with the sale associate, Robert George. He heard everything that I needed/ wanted and was quick to find me exactly what I asked for and more! Highly recommend and won’t be buying from anyon More

by ejmcaleavey
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robert George, Evan Henderson
Report | Print
November 24, 2023

Excellent from every aspect New facility that is beautiful and staff is wonderful to deal with More

by vrt46
Recommend Dealer
Yes
Employees Worked With
Paul Reish
Report | Print
November 23, 2023

Positive I always have a positive experience at capital ford. Kyle did a great job asking all my questions. More

by Escaldiv
Recommend Dealer
Yes
Employees Worked With
Kyle Shaw, Kyle Shaw
Report | Print
November 23, 2023

Great customer service On Time and very professional. While working on my vehicle found another warranty issue and fixed it with no problem! More

by Munger314
Recommend Dealer
Yes
Report | Print
November 23, 2023

There is no place I would rather buy a vehicle - from TJ to Nathen - Scott - great staff ! Ford is lucky to have such great people representing the brand More

by ROBBCROCKER
Recommend Dealer
Yes
Employees Worked With
TJ Grady, TJ Grady
Report | Print
November 21, 2023

Everyone was very nice and helpful. They went out of the way to make everything perfect on the car. More

by ICEKADER
Recommend Dealer
Yes
Employees Worked With
Robert George, Robert George
Report | Print
November 21, 2023

Capital Ford has a lot of great people that always do the right things for their customers. More

by Audi Q5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Pearson, Kyle Shaw
Report | Print
November 18, 2023

Great Team and service group Appreciate the friendly atmosphere of the entire team A good customer experience More

by Rdgoodnight1
Recommend Dealer
Yes
Employees Worked With
Jeff Grundy, Jeff Grundy
Report | Print
1
...
42
43
44
...
122