Capital City Honda

They do not respond to customer problems. I called over a week ago, promised a call back, still no call. Please keep promises made or you will lose my respect. I called over a week ago, promised a call back, still no call. Please keep promises made or you will lose my respect. More

Awful incompetent dealership. Every step of the process was stressful. I realize they must never sell out of state, but literally every step of the process was mishandled. We s Every step of the process was stressful. I realize they must never sell out of state, but literally every step of the process was mishandled. We signed online paperwork and we’re told to wire $ but no instructions given so had to call management at the bank. We arranged transport for the car, but the dealership wouldn’t release it because they forgot to send the actual paperwork to be signed. When it was picked up it was dirty-a brand new car. We bought the car a month ago and still don’t have a title. Having to call every day to stay on them and hopefully eventually this painful process will be over, but I would never recommend doing business with them. More

Excellent service especially by salesperson Ali- would recommend others to use Capital City Honda for car purchases recommend others to use Capital City Honda for car purchases More

Great experience getting a 2023 civic type R. Mr. Mung and Mr. Tarek were the best ! Fast, efficient, with no problems at all. Definitely the best place to go for any Honda related issues. Mr. Mung and Mr. Tarek were the best ! Fast, efficient, with no problems at all. Definitely the best place to go for any Honda related issues. More

Never shop at this dealership before. But the person that help me was very nice But the person that help me was very nice More

Great service. Mung and Jamie went above and beyond to make sure we got the car we were looking for. The detailing and follow through were amazing. Mung and Jamie went above and beyond to make sure we got the car we were looking for. The detailing and follow through were amazing. More

I finally found a great dealer and service! !!!!!.From the sales service to the repair shop are the best!!! !!!!!.From the sales service to the repair shop are the best!!! More

Looked for at least 3 months checking dealerships and online. All pretty much had big markups (market adjustment fees, added unnecessary accessories, etc.). Checking on-line was no different. Informati online. All pretty much had big markups (market adjustment fees, added unnecessary accessories, etc.). Checking on-line was no different. Information was witheld unless you call. Cap City was the exact opposite, plain pricing can be viewed online, no markups or frivolous add ons. Transparent. Salesman Jonathan Lewis stayed engaged the whole process keeping me updated on order arrival and such. Good place to buy in current market. Cap City is about 60 miles from where I live. So I drove a little but saved a lot More

Service and staff friendly No crazy dealer mark up like others dealership in town. Go see Ali and Kieth they are the best. Definitely recommend to everyone others dealership in town. Go see Ali and Kieth they are the best. Definitely recommend to everyone More

When I purchased my new CRV in January 2022, the salesman implied that the window tinting, alarm system and the clear bra were already installed on the vehicle and I didn't have a choice but to pay for those implied that the window tinting, alarm system and the clear bra were already installed on the vehicle and I didn't have a choice but to pay for those items if I wanted that car. So I did. I found out after the paperwork was done that they items weren't installed and I could have refused them. I spoke to someone at the dealership and they said there was nothing they could do since I'd already done the paperwork. I finally agreed to the window tinting and alarm, but I didn't want the clear bra installed and wanted a refund or a reduced loan. The dealership has refused to speak to me about this issue since then. I've called and left several emails and have received no response. I did get a response on a YELP review I left with a name and a phone number from someone at the dealership that said to call him to work it out. I called several times, left messages, and received no response. They lie or at the very least sneak in items and imply that you have to have them, when that's not true. Buyer beware. More