Capital City Honda

A few years ago I bought a 2015 Honda Fit from Mel Rapton Honda that had a faulty thin paint job that over time, chipped off in different places. From what I understand American Honda is responsible for the Honda that had a faulty thin paint job that over time, chipped off in different places. From what I understand American Honda is responsible for the cheap paint job and they are covering all costs of a new paint job-(only in the chipped areas). Mel Rapton has to keep my car in the shop for 5 days. I asked for a car rental but was told that it was not covered by American Honda or Mel Rapton. I was appalled at the fact that I was not responsible for this mishap and I got stuck holding a $641 bill for a car rental. I called the manager Amber Segue and expressed my frustration in this matter, and requested that she ask Mel Rapton to cover the cost. She informed me that American Honda was responsible but she would put in a request for rental car coverage and it will take a few weeks to get an answer. So, I hung up with her and called American Honda, myself, and asked them to cover a rental car. They said that it states in the warranty manual that American Honda would cover recalls but not rental cars for consumers while their car is being repaired. I called Amber at Mel Rapton back and asked her to try to make this situation right. She called Larry for approval on a rental car for me to drive while my car was being painted. Larry understands how customer service works and approved a car rental for me. Amber went out of her way to satisfy a consumer of Mel Rapton Honda. I feel that I can trust Mel Rapton Honda thanks to Larry, (the manager at the dealership) for approving the request, and Amber at the collision center for giving proper customer service More

I bought my 2021 Ridgeline Black Edition at Mel Rapton Honda and I am extremely satisfied with the customer service I received. When I got to MRH, the people greeted my party and I with a smile. My sal Honda and I am extremely satisfied with the customer service I received. When I got to MRH, the people greeted my party and I with a smile. My salesman Mung Nguyen was great. He saw us pull up in my 2005 Pathfinder and he immediately approached us with a smile. He was friendly. He asked us how he could help us. I told him what I was looking for and he did not hesitate to give us excellent customer service. He told us they had a few Ridgeline for us to see. He invited us into the dealership and he lead us to the showroom where the white black edition was showcased. Mung drove us around the car lot in a golf car to look at the other colors and models. He could have made us walk like other dealerships but, he didn't. He was not snobby or pushy. He "LISTENED" and answered our questions. He gave us excellent customer service!!!! MPH in general gave us excellent service. Everyone we met was friendly. Some of the negative reviews written on this forum, I am surprised as what I experienced was completely different. More

My wife and I made an appointment to look at the HRV. We met with the salesman and proceeded to the lot to check out the HRV. The salesman after we answered some questions excused himself so he could get th met with the salesman and proceeded to the lot to check out the HRV. The salesman after we answered some questions excused himself so he could get the keys to an HRV. We had already seen the inside of other vehicles. But the particular car we wanted to see more of could not be unlocked. Even though he had a master key hanging around his neck. He was gone for 10 minutes. My wife told me she was not feeling well and wanted to go to our car to sit down. Half way to our car the salesman came out in a golf cart. I commented that he was gone for some time and he said he had to meet with someone to get the deal started????? I said what deal and advised that we were going to our car so my wife could rest. The sales guy said he wanted to appraise our car. It would only take a few minutes. No regard for my wife not feeling well. No offer to give us a ride to our car. He followed us to our car continuing to badger us about the appraisal of our car. I finally had enough and to him to leave us alone. There was another sales guy listening to the whole thing and came over to our car and said “ if you don’t like T—— I can help you with a smart xxx tone. I have purchased 4 Honda’s in the past 10 years. Two from Mel Rapton. The treatment we received was inexcusable and very hurtful. I will never return to Mel Raptor for any reason. I will drive to Roseville for my service and future purchases. More

These guys are terrible! Went to go test drive a new Honda civic hatchback 2021 and the sales person left us with his finance manager. He said he would be able to bring down the price of the car by 2,00 Honda civic hatchback 2021 and the sales person left us with his finance manager. He said he would be able to bring down the price of the car by 2,000$. He then comes back a few minutes later saying he has to sell us a 2020 model of the car for the same agreed price. He then bring me a monthly payment that was outrageously high for the price of the car. When we told him that I couldn't accept this deal and that I was going to walk, he gives us extremely unprofessional comments and attitude. DO NOT BUY FROM THIS DEALER! They are looking to scam you, mark up the price as much as possible, and have no integrity. More

Won't do any business with them! They will just try everything to raise up the price! I don't feel any integrity on them at all. Something they promised, then at the end they will ask They will just try everything to raise up the price! I don't feel any integrity on them at all. Something they promised, then at the end they will ask for more for sure. So, go to AutoNation 15 mins away from them instead, the service in this place is just horrible! More

Discrimination and Prejudiced implied we were xxxxxxxxxx We were looking for a honda cr-v 2018 and went to this dealership on 3/10/2018, we were there at around 7:00 PM. The salesman was quite nice in the ve We were looking for a honda cr-v 2018 and went to this dealership on 3/10/2018, we were there at around 7:00 PM. The salesman was quite nice in the very beginning. We looked at one vehicle and decided on it. Before we started on the pricing, the salesman asked us to fill up some paperwork, which I found irrelevant. I informed the salesman is he going to run a credit check on us, we already had pre-approved loan, he informed us, it will only be a soft run. We also asked him what is the mileage on the vehicle, he informed us it is less than 12 miles and all their vehicles had less than 12 miles. Then we settled on a price and I signed the paperwork, he gave us one piece of document which was authorization for credit check, my wife was suspicious about it, but as the salesperson told us before I believed it would be a soft check. We also gave a downpayment of $2000 using my credit card and were poised to come back in the morning to get the delivery of the vehicle. When they pulled the vehicle in front of the service center, we found out that the car had 33 miles in it, we asked the salesman Keith why it was more than 12 miles he said the system did not update the milage on this vehicle, this struck odd to me as before he said all their vehicles were 12 miles or under. We went back to the hotel at night and then I received an alert in my email that my credit was run, this came as a huge surprise to me as I was told it would be a soft check. We went back to the dealership in the morning and told them why were we not informed about the credit check. They told us we signed a document, we called our bank and even they confirmed us that since we had pre- approved loan they did not have to run my credit. When i confronted them with this they told us it was to determine my identity, i asked them even with my two forms of ID how does a credit check validate my identity? they then told us that it was to prevent terrorism, this came a terrible surprise to us, we are a muslim family and my wife was wearing a hijab, it was then we realized that they were being discriminatory and prejudiced. It was Keith who helped us initially who told us they would run a soft credit check, however, we were discussing the price with probably "Robert" I can't recall his name properly, and this was the gentleman who made the comment that they need to run credit check to prevent terrorism. I immediately demanded to speak with the manager in charge, however, he said he was the person in charge for the whole site, we asked him if there was anyone above him who could talk to us, he responded he is the highest ranked officer there. I told him that I will not be buying the vehicle from them, then he came back and told me that the vehicle had a ding while they were installing the roof rack and he would reduce the price by $500. I declined his offer. I have waited this time to see if we get any call back from any other member of the management, as we were approached by Larry Reuter who was the service manager and he listened to our worries, however, no one called us to apologize. I don not just jump on the internet and give a bad review, however I have waited and gave them some time to reach out and make things right, they did not and now it is my time share my experience with others. More

Service department is horrible I had appointment at 10:00 am with service to change some parts on my Accord. They told me it will take couple hours And I checked back at 12:30, when I had appointment at 10:00 am with service to change some parts on my Accord. They told me it will take couple hours And I checked back at 12:30, when they then told me they haven’t even touched my car yet. What was the point of this appointment time. I ended up wasting my day waiting around for a car. I will not be returning to mel rampton Honda ever. More

$198 charge for One year Paint Protection is a SCAM. ALMOST BOUGHT THE CAR, ALMOST. What stopped us from buying was the ridiculous charge of the Zurich ONE YEAR Paint Protection cost of $198. Really, on ALMOST BOUGHT THE CAR, ALMOST. What stopped us from buying was the ridiculous charge of the Zurich ONE YEAR Paint Protection cost of $198. Really, on a brand new car. This is an option applied by the dealer, not by Honda. You have no choice but to get charged the paint protection fee. What pissed us off the most is the fact that we both agreed on the price for the car and everything that is already included with it. Until they showed us the price break down, I noticed $198 and I asked. He said they put it on all their vehicles. I told him, we discuss and agreed on the price already, why are you adding aftermarket cost to it, that's like charging me for floor mats, mud flaps. That stuff was already on the car, I shouldn't have to pay anything extra. He said he had to charge for it, SO I WALKED OUT. IF YOU DONT WANT TO GET SCAMMED FOR PAINT PROTECTION, DONT GO TO MEL RAPTON HONDA. IF YOU DO, CHECK YOUR PRICE BREAK DOWN OF ALL COST AND FEES. More

Highly Recommend. Above and Beyond Fair Treatment After the beginning of what started out to be a terrible start to my year 2017 with bad luck abound, Curtis Rapton was very generous in helping me ou After the beginning of what started out to be a terrible start to my year 2017 with bad luck abound, Curtis Rapton was very generous in helping me out with a great deal on an auto repair which was needed after an accident. The staff at the repair shop was very friendly, considerate and helpful to my current situation and needs. They were professional and replaced the front bumper cover and other related parts to my satisfaction. It now looks like a new car again thanks to them! Curtis Rapton didn't have to help me the way that he did, but I believe that he must be an honest man with a big heart for doing what he did. He was beyond fair to me for this repair and at least a big Thank You is in order. I would Highly Recommend anyone that is looking for repair work and prossibly the purchase of a new or used vehicle to Mel Rapton Honda based on the fair treatment that I received. It pays to be fair to your customers as you will see Mr. Rapton. Good luck to you in 2017 and beyond. Good Karma coming your way! Thank you so much! More

Change of Attitude I purchased my 2014 Honda Accord with GPS package end of May 2014. Best experience out of many purchasing a new car. I'm 64 years old and have a very I purchased my 2014 Honda Accord with GPS package end of May 2014. Best experience out of many purchasing a new car. I'm 64 years old and have a very dim view of car dealerships, but Mel Rapton is changing my mind about their dealership. Last week I took my Accord to have them replace a bolt I thought was missing under the car. It turned out that nothing was missing. With the car up on the lift Pao (who works the express lane) let me look, and I could see that what I thought was a problem wasn't. However, I noticed a fluid leak under the engine. I made an appointment to have them check it yesterday July 26th, 2016. They took care of the issue and as it was under warranty it didn't cost me anything. But, my point during this episode is how well I was treated by the staff. I really feel respected by their staff. While I was waiting to talk to Bill Smith, Nick Salazar noticed me standing and asked me if he could help me, and he actually did with a great attitude. When Bill Smith returned he treated me courteously. That evening when they wanted to keep the car over night Bill offered me another vehicle if I wanted one. When I picked my Accord up the next day I was looking for Bill as he was super busy, when I heard Anthony Motley ask me if he could help me. Anthony treated me the same way as Nick Salazar did the previous day, Anthony took care of me and when Bill Smith was available Bill had the car hoisted so I could see that the fluid stain had been removed from the bottom of the engine. The mechanic Dave #452 who resolved my problem explained what he did to fix. I'm so use to dealerships trying to talk their way out of their responsibilities and charge you for their errors that it's almost unbelievable to find one that accepts their responsibilities and actually does something about it without blaming you. I would so recommend to any Honda lovers that you purchase your next Honda from this dealership, not only for their reasonable prices but also for the excellent service team they've put together. More