Capital City Honda

I helped my daughter purchase a 2015 Honda Civic from here in 2020 and they tried to ask for and run my daughters and my credit even though they were told numerous times we were paying cash. After having here in 2020 and they tried to ask for and run my daughters and my credit even though they were told numerous times we were paying cash. After having her car for about 2 weeks or so I found that the plug for the transmission fill and check was loose and falling out, as well as a belt needed replaced and some other thing. When I went in and brought this to there attention they didn’t care and I had to purchase all items new without a discount or anything even though they should have caught it upon inspection. I called around 10am about a month ago about a vehicle that was listed online for sale and was told it was available and that they would see what they could do on the price and call me back. After around 2 hrs I called back trying to check on it and after around 5 minutes waiting on the phone the person came back on and said he found who I had talked to and that person would call me back shortly as they were still trying to get answers. Again after 2-3 more hrs I called back asking what was going on to wait again about 10 minutes to find out that the car had been sold. Today I called yet again trying to find out about another car’s availability and what the best price out the door would be. After around 10-15 min on the phone the guy tells me yes it’s still available but that he would have to see about the price and call me back then slammed the phone down on my ear. Again after around 2-3 hrs I took it upon myself to drive in and check on the car. A sales man came to try to help me and after telling him what had happened he said he was going to get the keys and check on the price. After around 5-10 min he came back telling me the car had been sold and he was sorry and asked for my phone number to try to lookup who I spoke which earlier however the person didn’t input my info in the see you soon. He then tried to get me to look at other brands of cars witch I’m not interested in so I left. I will never go back to this dealer even if that meant I had to drive 2-3 hrs to a dealership. This place is a complete and utter joke… More

Very pleasant experience with Mung. He helped me get the car I wanted despite the inventory shortages all throughout the state. Also, I appreciate that this dealership does not do marku He helped me get the car I wanted despite the inventory shortages all throughout the state. Also, I appreciate that this dealership does not do markups. More

Felix, Roy, & Neal were fantastic Engaging, respectful, responsive, & attentive I was not there bc I wanted a vehicle, as I totaled mine Staff was very empathetic & patient as I made decision to purcha responsive, & attentive I was not there bc I wanted a vehicle, as I totaled mine Staff was very empathetic & patient as I made decision to purchase new vehicle More

Customer service was on point, quick and efficient. Mung and Keith did a great job. Finance worked with us to make things go smooth. Mung and Keith did a great job. Finance worked with us to make things go smooth. More

Mung was the salesperson for my fiancé and I. He made sure our needs were met. I really liked how he was able to answer all of our questions. He didn’t hesitate to help us get what we needed. He made sure our needs were met. I really liked how he was able to answer all of our questions. He didn’t hesitate to help us get what we needed. More

Dealer guides consumer to fabricate income base on FICO score, mandated unnecessary packages for consumers. score, mandated unnecessary packages for consumers. More

3 hours for an oil change with an appointment. Loyal customer for quite a while - they don’t value my time - high time to move on. Loyal customer for quite a while - they don’t value my time - high time to move on. More

I had a great experience at Capital City Honda. They were friendly and easy to work with. Also they listened to my questions and concerns. I was able to buy the vehicle I wanted. I'm a very satisfi They were friendly and easy to work with. Also they listened to my questions and concerns. I was able to buy the vehicle I wanted. I'm a very satisfied customer. More

Don't go there if you want service on time. Made an appointment for 1:00 to get a new FOB and have it programmed and they said it would take about 1.5 hours. When I got there they told me the Made an appointment for 1:00 to get a new FOB and have it programmed and they said it would take about 1.5 hours. When I got there they told me they couldn't guarantee that I would get service that day. I told them I'd wait if they could get to me that day. Then they said that I wouldn't get a key with the FOB. I told them would not wait all day and then not get service. All this for only a FOB. I talked to another women who was waiting for her service and she said since Capital City Honda took over, they are very disorganized. She also had an appointment and they couldn't guarantee she would get serviced that day, so she left. Why do they schedule more appointments than they can handle? I will never go there for service, and I certainly won't buy a car there. More

Buyer beware! I signed all paperwork to purchase a 2022 Honda Accord and wanted to see how the KARR security system works and how to access it. My sales person A I signed all paperwork to purchase a 2022 Honda Accord and wanted to see how the KARR security system works and how to access it. My sales person AJ discovered the system had not been installed although the paperwork says they did install it. I asked to see the invoice for other installed features, but conveniently they did not have access to those documents on a Sunday. I personally believe as a 20 yr sales professional, I should not need to ask for the invoices, they should have been included in the rest of the paperwork. I would suggest asking for the invoice of dealer installed accessories before taking delivery or signing the paperwork. My experience was so bad I’m filing a formal complaint with my state regulatory industry agency. More