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Capital City Honda
Sacramento, CA
451 Reviews
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451 Reviews of Capital City Honda
June 17, 2022
I had a great experience at Capital City Honda. They were friendly and easy to work with. Also they listened to my questions and concerns. I was able to buy the vehicle I wanted. I'm a very satisfi They were friendly and easy to work with. Also they listened to my questions and concerns. I was able to buy the vehicle I wanted. I'm a very satisfied customer. More
by connie.watkins89
Employees Worked With
Georgio
April 11, 2022
Don't go there if you want service on time. Made an appointment for 1:00 to get a new FOB and have it programmed and they said it would take about 1.5 hours. When I got there they told me the Made an appointment for 1:00 to get a new FOB and have it programmed and they said it would take about 1.5 hours. When I got there they told me they couldn't guarantee that I would get service that day. I told them I'd wait if they could get to me that day. Then they said that I wouldn't get a key with the FOB. I told them would not wait all day and then not get service. All this for only a FOB. I talked to another women who was waiting for her service and she said since Capital City Honda took over, they are very disorganized. She also had an appointment and they couldn't guarantee she would get serviced that day, so she left. Why do they schedule more appointments than they can handle? I will never go there for service, and I certainly won't buy a car there. More
by monyocky
Employees Worked With
Don't remember
March 13, 2022
Buyer beware! I signed all paperwork to purchase a 2022 Honda Accord and wanted to see how the KARR security system works and how to access it. My sales person A I signed all paperwork to purchase a 2022 Honda Accord and wanted to see how the KARR security system works and how to access it. My sales person AJ discovered the system had not been installed although the paperwork says they did install it. I asked to see the invoice for other installed features, but conveniently they did not have access to those documents on a Sunday. I personally believe as a 20 yr sales professional, I should not need to ask for the invoices, they should have been included in the rest of the paperwork. I would suggest asking for the invoice of dealer installed accessories before taking delivery or signing the paperwork. My experience was so bad I’m filing a formal complaint with my state regulatory industry agency. More
by CJ03
Employees Worked With
AJ
February 26, 2022
I used their website to make a archive appointment for fuel pump recall and B1 service a week in advance. Requested a rental and received electronic confirmation. Showed up on time, at 7:30, on a Saturday fuel pump recall and B1 service a week in advance. Requested a rental and received electronic confirmation. Showed up on time, at 7:30, on a Saturday morning and was told they did not have any rentals left. Stuck waiting 40 minutes for shuttle and had to cancel some fun plans for the day - it was a saturday. Even showed them the confirmation email for the rental and they would not provide rental. Not a good business practice. They should either disable the website appt capabilities or personally follow up on each appt prior to the appt date. This is a management issue - the customer service rep, who handled the situation well, was just stuck on the front line. I will be exploring other options. More
by Marjorie
Employees Worked With
Management is the issue
January 12, 2022
Timeline and description of events. On December 29 of 2021 I received a text from Capital City Honda from Neil Hindi as to the inquiry of the 2021 GMC truck I was interested in. I asked because I work in 2021 I received a text from Capital City Honda from Neil Hindi as to the inquiry of the 2021 GMC truck I was interested in. I asked because I work in the Bay Area if they could hold the truck until I could come to the dealership. I was told no we cannot hold the truck. I replied back Okay, I'll think about it, as I am not going to get my hopes up if they cannot hold the vehicle. December 30th I receive a text from Neil that he has spoken to his manager and if I can come in a sign for the vehicle, they will hold it for 5 days. I reply, thank you, I work in the Bay Area and can try to come in this afternoon or tomorrow morning, being New Year's Eve, and Neil replies New Year's Eve is fine, we have short hours. I texted back I will be there at 10:00 am. The following morning I receive a text that I am to ask for Georgio, the text was received at 9:46 am as I am walking through the doors of the dealership. I ask for Georgio, moments later Georgio appears and says he will get the keys, My wife and sister meet me outside and walk towards the truck and start looking at it, Georgio then walks up and says the truck has been sold. Another salesmen standing nearby says, I sold it last night. I said why wasn't it on hold? No one replied. My guy actually hurts at this point. I texted Neil back and said, they say they sold it, no reply, I text him again, no reply. I sent the general manager Devin Smith an email, which was an automated email he must send out when you inquire about a vehicle. I detail the events and received no response, I sent a follow up email and received no response. I wrote a review of Capital City Honda on CarFax and almost immediately received an email from Devin Smith General Manager of Capital City Honda, He states he has checked with his staff and wasn't able to identify at any point where I was lied to, which was stated in the CarFax review that I was lied to. This person only wrote me because I chose to write a review in a negative manor regarding his dealership. So to dissect his comment about being lied to, If you are told that a vehicle is going to be held for 5 days and it is not, is that a lie? It is in my world. See a person is only as good as their word. One who does not understand the meaning of keeping their word needs to be taught a lesson on truth. I am the type of person that will take this issue to my grave! I know there must be a joke about truth and car dealer out there, I probably no a few myself. The truth is the General Manager waited 13 days to respond and only after I posted a negative review on CarFax. Must be a new, time management thing. This after I had already replied to his initial email. In short, do yourself a favor, avoid dealing with this dealership and please post any issues you may have had. More
by john12782
Employees Worked With
Neil Hindi, Devin Smith
December 30, 2021
Was told my 2022 civic had already had the fabric protected applied and couldn’t be taken off the price of the car. 995 dollars. Four days later got a call from the dealership to schedule an appointm protected applied and couldn’t be taken off the price of the car. 995 dollars. Four days later got a call from the dealership to schedule an appointment to get the fabric protection applied. Dealer lies. Don’t go here they lie More
by Mjnoort
Employees Worked With
Geogio
May 28, 2021
A few years ago I bought a 2015 Honda Fit from Mel Rapton Honda that had a faulty thin paint job that over time, chipped off in different places. From what I understand American Honda is responsible for the Honda that had a faulty thin paint job that over time, chipped off in different places. From what I understand American Honda is responsible for the cheap paint job and they are covering all costs of a new paint job-(only in the chipped areas). Mel Rapton has to keep my car in the shop for 5 days. I asked for a car rental but was told that it was not covered by American Honda or Mel Rapton. I was appalled at the fact that I was not responsible for this mishap and I got stuck holding a $641 bill for a car rental. I called the manager Amber Segue and expressed my frustration in this matter, and requested that she ask Mel Rapton to cover the cost. She informed me that American Honda was responsible but she would put in a request for rental car coverage and it will take a few weeks to get an answer. So, I hung up with her and called American Honda, myself, and asked them to cover a rental car. They said that it states in the warranty manual that American Honda would cover recalls but not rental cars for consumers while their car is being repaired. I called Amber at Mel Rapton back and asked her to try to make this situation right. She called Larry for approval on a rental car for me to drive while my car was being painted. Larry understands how customer service works and approved a car rental for me. Amber went out of her way to satisfy a consumer of Mel Rapton Honda. I feel that I can trust Mel Rapton Honda thanks to Larry, (the manager at the dealership) for approving the request, and Amber at the collision center for giving proper customer service More
by onerose562
Employees Worked With
Larry the manager at dealership and Amber Segue at the collision center
May 15, 2021
I bought my 2021 Ridgeline Black Edition at Mel Rapton Honda and I am extremely satisfied with the customer service I received. When I got to MRH, the people greeted my party and I with a smile. My sal Honda and I am extremely satisfied with the customer service I received. When I got to MRH, the people greeted my party and I with a smile. My salesman Mung Nguyen was great. He saw us pull up in my 2005 Pathfinder and he immediately approached us with a smile. He was friendly. He asked us how he could help us. I told him what I was looking for and he did not hesitate to give us excellent customer service. He told us they had a few Ridgeline for us to see. He invited us into the dealership and he lead us to the showroom where the white black edition was showcased. Mung drove us around the car lot in a golf car to look at the other colors and models. He could have made us walk like other dealerships but, he didn't. He was not snobby or pushy. He "LISTENED" and answered our questions. He gave us excellent customer service!!!! MPH in general gave us excellent service. Everyone we met was friendly. Some of the negative reviews written on this forum, I am surprised as what I experienced was completely different. More
by 2021 Ridgeline Black Edition
Employees Worked With
Mung Nguyen
December 30, 2020
My wife and I made an appointment to look at the HRV. We met with the salesman and proceeded to the lot to check out the HRV. The salesman after we answered some questions excused himself so he could get th met with the salesman and proceeded to the lot to check out the HRV. The salesman after we answered some questions excused himself so he could get the keys to an HRV. We had already seen the inside of other vehicles. But the particular car we wanted to see more of could not be unlocked. Even though he had a master key hanging around his neck. He was gone for 10 minutes. My wife told me she was not feeling well and wanted to go to our car to sit down. Half way to our car the salesman came out in a golf cart. I commented that he was gone for some time and he said he had to meet with someone to get the deal started????? I said what deal and advised that we were going to our car so my wife could rest. The sales guy said he wanted to appraise our car. It would only take a few minutes. No regard for my wife not feeling well. No offer to give us a ride to our car. He followed us to our car continuing to badger us about the appraisal of our car. I finally had enough and to him to leave us alone. There was another sales guy listening to the whole thing and came over to our car and said “ if you don’t like T—— I can help you with a smart xxx tone. I have purchased 4 Honda’s in the past 10 years. Two from Mel Rapton. The treatment we received was inexcusable and very hurtful. I will never return to Mel Raptor for any reason. I will drive to Roseville for my service and future purchases. More
by bmac2601
Employees Worked With
Terry Baysa
