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Capital City Honda

Sacramento, CA

4.6
482 Reviews

3630 Fulton Ave

Sacramento, CA

95821

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482 Reviews of Capital City Honda

September 17, 2023

Friendly staff. Love that they have free donuts & coffee for people waiting for their cars to be serviced. More

by Cat lover
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Krueger
Sep 19, 2023 -

Capital City Honda responded

We're glad to hear that you had a positive experience with our friendly staff and enjoyed our complimentary donuts and coffee while waiting for your car to be serviced. Creating a comfortable and welcoming atmosphere for our customers is important to us, and we're pleased to know that you appreciate these amenities. Thank you for choosing us, and we appreciate your feedback!

September 17, 2023

They said they do t give courtesy vehicles any longer, I was in the service department parked behind one they were giving a woman. They said they found issues with my car but couldn’t fix them without a 181 More

by Brieannam26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gio sales and Austin service
Sep 19, 2023 -

Capital City Honda responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Oct 19, 2023 -

Capital City Honda responded

This is disappointing, we do have courtesy loaner vehicles available for use during repairs, I am curious about who told you we didn't. The salesperson not being there for your appointment is surprising as well, please contact me directly to discuss this in more detail so I can resolve this. Devin Smith General Manager Capital City Honda 916-514-4001 / dsmith@capcityhonda.com

September 16, 2023

Very nice people starting with a girl greeting me to Tabatha very nice lady and attentive, and was able to tell me a timeline to getting back my car and she was very accurate More

by rafarmz1968
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tabatha
Sep 23, 2023 -

Capital City Honda responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

September 16, 2023

Since 2003 I’ve been a customer of theirs! Bought my first new car, bought my daughter a new car for graduation, 2019 bought my second new for myself, I will only go there for my services on More

by jolenelara74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda
Sep 24, 2023 -

Capital City Honda responded

Capital City Honda is very grateful for your patronage and is very pleased to hear that we could provide you with an exceptional service/sales experience! We will continue to look forward to the pleasure of serving you again in the future!

September 15, 2023

I came in for a flat tire and a misplaced key for my locking wheel lugs. Michael was a great service advisor. He gave me a ballpark figure of what the cost would be and the estimated time for the repair More

by CivicCitizen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael
Sep 24, 2023 -

Capital City Honda responded

When it comes time to service your vehicle, it is our pleasure to make it convenient and efficient for you. It would be our pleasure to assist you again in the future!

September 15, 2023

Great customer service from start to finish ! ! Service advisor Amanda Long was very knowledgeable on her job..thanks again 🙏 More

by rosymorrow
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Long, Stephanie
Sep 19, 2023 -

Capital City Honda responded

Ensuring your satisfaction is our ultimate goal and we are pleased to know that Amanda provided a great experience for you! We appreciate your business and Five Star review! It would be our pleasure to have the opportunity to assist you again.

September 15, 2023

I got my civic serviced here and Amanda Long was amazing to work with - thanks for the great communication and pleasant attitude. Very happy with the work, service, and amenities. :) More

by S.Cheema
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Long
Sep 23, 2023 -

Capital City Honda responded

We are thrilled to hear that you had a great experience, and it's wonderful to know that Amanda provided you with excellent service, ensuring that everything was taken care of. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

September 15, 2023

I Waited 35 minutes for a service advisor to intake my vehicle. I think that’s too long. More

by Cbrogaard8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Krueger
Sep 22, 2023 -

Capital City Honda responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Oct 16, 2023 -

Capital City Honda responded

I agree, our goal is to have you greeted immediately upon arrival and checked in within 5 minutes of arrival by your Service Advisor. Thank you for bringing this to my attention, I will certainly address the team members involved and on duty at the time of your appointment so we can get better.

September 15, 2023

Really nice people. Made car buying a pleasant experience. Would recommend them to anyone buying a new or used car. More

by Steve
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Judy Sedano, Gio Seruge, Eric Jensen
Sep 19, 2023 -

Capital City Honda responded

We're delighted to hear that you found our team to be really nice people and that your car buying experience was made pleasant with us. Providing a positive and enjoyable car-buying experience is what we aim for, and we appreciate your recommendation to others. Your satisfaction and referrals are greatly appreciated, and we're here to assist you or your friends whenever you need us. Congratulations on your new vehicle!

September 15, 2023

This dealership is very good and the waiting area comfortable but I was in that area for too long. My work was done very well and completed as expected but for the second time now it took way longer More

by stevemicheli
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pham Vu
Sep 25, 2023 -

Capital City Honda responded

We are expanding our team in order to reduce wait times, the amount of time you had to wait is not acceptable to us. We have 4 additional certified Honda technicians starting in the next two weeks and 3 additional Advisors. I appreciate your feedback and take this very seriously. Devin Smith General Manager 916-514-4001

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