Capital City Honda

Poor customer service and lack of knowledge. Thinking about going to Mel Rapton for your next Honda? I urge you to think twice, especially if you would like to take advantage of one of their lea Thinking about going to Mel Rapton for your next Honda? I urge you to think twice, especially if you would like to take advantage of one of their lease offers. This review is not about Honda vehicles, rather about this particular dealership and their poor customer service. I recently ended my 3-year lease on a Honda CR-V, and the vehicle was great. However, the experience in obtaining the vehicle and returning the vehicle was not very pleasant, and I will tell you why: On obtaining the vehicle... In 2011, there was a nationally advertised 0$ down lease through Honda financial and I decided to take advantage of it. I had/have great credit and was looking for something new, but temporary, so the fit was perfect. Although the salesman was nice and friendly, he was not well versed on the vehicle. However, the worst part came during "the hand-off" from the salesman to the sales manager. The sales manager took over the transaction, and I was left never to see the salesman again. Despite me being very straight forward in regards to only entertaining the nationally advertised offer, the manager moved forward with discussing other alternatives. He made it very apparent that he did not believe I had a great credit score, spoke to me about alternatives, and was quite frankly, rude. The conversation was condescending. (mind you, my credit had not been run yet) But I maintained my composure. Once the numbers were run, the sales manager realized my score was excellent, even stating "its higher than mine has ever been." His demeanor changed drastically, and I was treated very differently. I don't know about you, but I don't see the demeanor of this interaction as customer service oriented. On returning the vehicle... Upon reaching my lease end (9/25/14) I was contacted several times (daily phone calls, emails and mailings) from sales managers at Mel Rapton Honda. To the point where I felt a bit harassed. Regardless, I called several times to schedule my vehicle turn-in appointment, left voice mail messages for different contacts that I was directed to every time. Not one message was returned and to I was not able to schedule an appointment. Vehicle inspection, lease agreement and service records on hand, I walked-in to the dealership prior to my lease maturation to turn-in the vehicle. The manager whom I dealt with was very distracted, and would waiver back and forth between different transactions that were going on in the dealership. From the beginning of our conversation, I indicated that I would like a ride back home to retrieve my vehicle. (which was within 3 miles or so). At the end of the transaction, he indicated that there was nothing he could do. I asked about 4 times, to no avail. He didn't even offer solutions. Having had the CR-V serviced at Mel Rapton during my lease, I knew they had a customer shuttle service. He indicated that it would only take me to the mall. Without a solution, he took my keys and walked away. Again, I see this as very poor customer service skills. Not to mention, that it was apparent that Mel Rapton Honda only values customer service when making a sale. I urge you to think twice before using Mel Rapton Honda for your next vehicle lease or purchase. More

Deceptive Sales Practices By Internet Sales Department ***IF I could give Mel Rapton ZERO stars I would*** Recently I decided to purchase a new Honda. As a birthday gift, my father generously offered to ***IF I could give Mel Rapton ZERO stars I would*** Recently I decided to purchase a new Honda. As a birthday gift, my father generously offered to buy the vehicle for me. We decided to purchase the vehicle at Mel Rapton Honda where I've purchased a car before and my family has purchased many Hondas over the years. Since my father currently lives out of state, he negotiated a deal for my Honda with the Internet Manager, Chris R.. They confirmed the price via email and he told Chris he would send me a personal check made out to Mel Rapton Honda and I would bring that in at the time of pick up. (This was a week and a half before pickup.) When I arrived to pick the vehicle up, I was advised by Junior R. that they would not take the check, even after I showed them Chris R.'s email. The manager I dealt with, Roger, was extremely rude and his behavior exacerbated an already upsetting situation. Mel Rapton Honda not only reneged on their word (which was in writing in an email) but they were discourteous, defensive and made what should have been a quick and easy pick up of the car an absolute nightmare. Never once did they take responsibility for THEIR error or try and right the situation. I sent a letter the next day to the dealership's VP of Operations (Curtis Rapton) and General Manager (Katina Rapton) and have heard nothing back. The fact that they don't back up their written agreements is deceptive and quite fraudulent in my opinion. Their tagline of "We Really Want your Business," is ridiculous. What they want is your MONEY. Don't expect any kind of good customer service at Mel Rapton Honda and definitely don't expect them to keep their word on anything, even if it's in writing. They obviously negotiate in bad faith. More