Capital City Honda

Total mess. Appointments in service dept do not count, I waited over 1 hour in line before a service rep started a write up on a recall repair. Was told the pa Appointments in service dept do not count, I waited over 1 hour in line before a service rep started a write up on a recall repair. Was told the parts were ordered when I set up appointment but told by the service rep that they did not have the parts. At one point there were up to 40 vehicles waiting in line with service reps making no effort to speed up the process. When the food truck came around many employees just disappeared. Was told they would write up an order and get back to me when the parts were available. This place is no Mel Rapton and I will go elsewhere for service. By the way several members of my family have noticed a decline in service since Capital Honda has taken over ownership. They spend time taking pictures of your car writing something down on a tablet and then make you come inside for additional paper work. Use at your won risk! More

I’ve been a Mel Rapton Honda loyal customer for over 20 years, I left for a Toyota for 4 years got terrible customer service & came back. I feel fortunate that their level of customer service has continued years, I left for a Toyota for 4 years got terrible customer service & came back. I feel fortunate that their level of customer service has continued with the new ownership! More

Totally impressed with the care and service! The carwash was a perfect ending. Highly recommend. The carwash was a perfect ending. Highly recommend. More

Our service advisor Ken was very helpful and great to work with. Able to drop my car off the same day as reported issue and diagnostic finished in timely fashion. work with. Able to drop my car off the same day as reported issue and diagnostic finished in timely fashion. More

They were able to help me out with my warranty and was able to do the work without me having to pay anything. able to do the work without me having to pay anything. More

our salesman was patient knowledgeable and explained the new car technology professionally and in detail new car technology professionally and in detail More

Fast and capable service. They have taken care of my car for a long time. They have taken care of my car for a long time. More

I waited 3. 5 hours for them to complete an oil change. After waiting 3 hours I went and asked what was going on. The service rep Ryan did not update me on whethe 5 hours for them to complete an oil change. After waiting 3 hours I went and asked what was going on. The service rep Ryan did not update me on whether or not they were going to perform the recall work(that did not even need to be done) he said they had just finished the oil change and it would be another 3-4 hours for the recall work. He knew I was waiting in the lobby with my 3 small children. I told him I had to go so he had them not perform the recall work and pulled my car to the front. He also lied and said that we had no free oil changes left. That was not the case. We had one free oil change left that expires in December (it did not expire from the mileage). And my husband checked our previous service paperwork and the recall had already been taken care of in our vehicle he was just going to have them do it again probably for some sort of compensation. Once I got in the car I noticed my right mirror was folded, when I went to go open it I noticed the top had several scratch marks on it. I did not have time to go and make a claim on that but I have never had such terrible service at this location. More

Had a service problem that was not resolved after 6 hour wait not the dealership I’m used to wait not the dealership I’m used to More

Service advisor I received was friendly and very helpful. I advised him had another appointment and he reassured me I would be done in time, and a I was! I Made it to my appointment in time. I advised him had another appointment and he reassured me I would be done in time, and a I was! I Made it to my appointment in time. More