Capistrano Volkswagen

Great Service Always a pleasure to come here. Arlen is a class act. On time and price as quoted. Comfortable surroundings and easy to deal with. Thanks Always a pleasure to come here. Arlen is a class act. On time and price as quoted. Comfortable surroundings and easy to deal with. Thanks More

Great visit The service department at Capo VW are very easy to work with and I feel comfortable that they are taking great care of my daughters car. The service department at Capo VW are very easy to work with and I feel comfortable that they are taking great care of my daughters car. More

Excellent service, efficient friendly and they kept me updated with videos and text messages which was really nice. They also doing a wonderful job with social distancing. updated with videos and text messages which was really nice. They also doing a wonderful job with social distancing. More

The buying experience at Capistrano VW was exceptional! Both Curtis and Nick were very professional and although we are in the midst of COVID-19 the expediency and efficiency of the transaction was awesome Both Curtis and Nick were very professional and although we are in the midst of COVID-19 the expediency and efficiency of the transaction was awesome. More

It was easy to buy a car here, I didn’t feel pressured at all. I was given some free t shirts and key chains after too. It was a great experience and so I bought two cars the same day because of it. all. I was given some free t shirts and key chains after too. It was a great experience and so I bought two cars the same day because of it. More

Excellent service as always! Thanks Ron! He did a general check on my car and he fixed a recall that it had! He also took care of changing my fluids and bulbs that were out. check on my car and he fixed a recall that it had! He also took care of changing my fluids and bulbs that were out. More

Excellent service at this dealership; clean, fast and efficient. Recommended due to ease of social distancing right now too. Pay over the phone and ask for keys on windshield. efficient. Recommended due to ease of social distancing right now too. Pay over the phone and ask for keys on windshield. More

Excellent service as usual, but tough communication I can't complain about the service done for the car, it was excellent, as usual. I actually enjoy dealing with Capistrano Volkswagen. Unfortunately, t I can't complain about the service done for the car, it was excellent, as usual. I actually enjoy dealing with Capistrano Volkswagen. Unfortunately, their communication concerning our visit was difficult. They scheduled us for an early drop-off, but no one was there as they had changed hours. No one reached out to let us know, even though we were clearly on their board for the correct time. We also asked for an estimate on service a couple of days before we dropped the car off, and no one responded to that request, other than to ask if it had been quoted to us - after we picked up the car. We understand that these are extraordinary times and obviously forgive any oversights as abnormal, as the dealership was going through a time and staff transition due to the virus outbreak, but we do feel that we slipped between the cracks. Brad and his very professional staff apologized, of course. They genuinely felt bad about it. I hope that this review helps them with their other customers and response timing. I would still recommend Capistrano Volkswagen highly to anyone that I know. More

Service writer was misleading and rude. Talked down to by service writer who misleading as to the real time the service would require and then misleading as to the extension of time required Talked down to by service writer who misleading as to the real time the service would require and then misleading as to the extension of time required and rude when I inquired as to updates re :estimates as to when my car would be ready. Also told there were no courtesy vehicles available even though there was one in the service drive up when I pulled up, inquired and was informed there were none available. FYI- this is the "little women's car" as were the last 3 or 4 cars leased from this dealership at my request! i More

Needed a new battery. Brad took care of us. He was so Needed a new battery. Brad took care of us. He was so accommodating and got us out of there very fast. Thank you brad and his technician. Needed a new battery. Brad took care of us. He was so accommodating and got us out of there very fast. Thank you brad and his technician. More