Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Capistrano Volkswagen
San Juan Capistrano, CA
1,571 Reviews
Since 1997 we have been a single-point Volkswagen dealership providing sales, service and parts to customers in San Juan Capistrano, CA. We have grown to become one of the largest VW dealers in the nation and the go-to destination for the Volkswagen ID.4 EV. Our success has been made possible due to our award-winning team in customer satisfaction and our global goal to become the "Undealer"; to be different and better than what our customers and employees expect from a dealership. After much anticipation, we recently received our first ID. Buzz and are excited about the future of Volkswagen.
If you're looking for a dealership that specializes in Volkswagen models, you've come to the right place! Located conveniently just east of the I-5 freeway, off Camino Capistrano in San Juan Capistrano, Capo VW prides itself on being the "un-dealer," delivering a sales and service experience unlike what customers expect from a car dealer.
Looking for your perfect vehicle? We carry a great assortment of new inventory and we NEVER charge an additional dealer markup on any hot or new model! We also have a wide variety of Pre-Owned vehicles available in our 3 tiers of Pre-Owned cars including: Certified Pre-Owned, Quality Pre-Owned and Value Pre-Owned vehicles!
We know your time is valuable. We are sure you will find our site a fast and convenient way to research the information that you need, we will provide you with knowledge and information that you need to feel comfortable in making your next vehicle purchase or next maintenance on your VW. If we can be of any assistance, give us a call or schedule your appointment online and we'll promptly reply. Smileage Guaranteed!®
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,571 reviews
April 28, 2020
The service advisor, Brad Johnson, was extremely professional and helpful He thoroughly explained everything and kept us up to date with the progress of the work during the day. He also personal professional and helpful He thoroughly explained everything and kept us up to date with the progress of the work during the day. He also personally took us out to the vehicle when we picked it up and further explained a few things. Great job! More
by philpincus333
Verified CustomerEmployees Worked With
April 27, 2020
Always a fair and very friendly environment. Service team is top notch and would highly recommend to any one looking to have their Volkswagen serviced. is top notch and would highly recommend to any one looking to have their Volkswagen serviced. More
by RC1231969
April 24, 2020
Dealer Service department _A+++ Brad Johnson is my service advisor and the team is very accommodating and professional. I also bought the Jetta here as wel Service department _A+++ Brad Johnson is my service advisor and the team is very accommodating and professional. I also bought the Jetta here as well from Buddy. Very nice dealership & super friendly More
by JBGALASSO
April 23, 2020
Buddy is the best! Made car purchase very easy given social distancing and The transaction was easy to complete. Would recommend Buddy to other car buyers. social distancing and The transaction was easy to complete. Would recommend Buddy to other car buyers. More
by matthew.goldberg
Employees Worked With
April 22, 2020
Buddy is such a pleasure to be around let alone do business with. He never pressured me into anything and made the process very easy. His enthusiasm and passion for what he does really shows. He is th business with. He never pressured me into anything and made the process very easy. His enthusiasm and passion for what he does really shows. He is the perfect salesman and the type of employee that every business wants. More
by Dubbin777
April 22, 2020
Staff was exceptional, car was ready at the stated time and the safety of the check out process was thoughtful of our health. Thank you all. Especially FRED in service and the safety of the check out process was thoughtful of our health. Thank you all. Especially FRED in service More
by pat40
Employees Worked With
Fred Evans
April 22, 2020
Hello, I am a repeat customer of Capistrano Volkswagen. I have been bringing my car there since 2016 and I have been working with Fred the service manager. He is extremely professional and an asset to the I have been bringing my car there since 2016 and I have been working with Fred the service manager. He is extremely professional and an asset to the dealership. He is super friendly and helpful! I'll be continuing to bring my car in to him and thank you all very much! More
by RENEELMASTERSON
Employees Worked With
Fred Evans
April 21, 2020
Helpful Parts Department and Service Eric in the the parts department was so helpful in finding us racks in time for a ski trip last winter. He went above and beyond with getting us the l Eric in the the parts department was so helpful in finding us racks in time for a ski trip last winter. He went above and beyond with getting us the latest part and the best price with a rebate too. He seemed genuinely concerned that we installed it correctly and offered some advice and even took the parts out to show us. Service here is always reliable and efficient. I am happy to own my first Volkswagen and to use Capistrano Voltz! Thanks! More
by CANDICEJBLAIR
April 21, 2020
Buddy was so friendly and inviting right from the get go. The dealership had great safety measures in place and had already pulled two cars for us to test drive when we got there. After the test drive Buddy The dealership had great safety measures in place and had already pulled two cars for us to test drive when we got there. After the test drive Buddy was extremely easy to work with and got me exactly what I was looking for. I highly suggest paying him a visit if you are in the market for a new VW! More
by Lambkin.stephanie11
April 18, 2020
Thank you so much for your kindness. Make sure all is taking care of on my vehicle. As well make sure we get videos of whats going on with the car. taking care of on my vehicle. As well make sure we get videos of whats going on with the car. More
by KEEPERS73
