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Capistrano Volkswagen
San Juan Capistrano, CA
1,821 Reviews
Since 1997 we have been a single-point Volkswagen dealership providing sales, service and parts to customers in San Juan Capistrano, CA. We have grown to become one of the largest VW dealers in the nation and the go-to destination for the Volkswagen ID.4 EV. Our success has been made possible due to our award-winning team in customer satisfaction and our global goal to become the "Undealer"; to be different and better than what our customers and employees expect from a dealership. After much anticipation, we recently received our first ID. Buzz and are excited about the future of Volkswagen.
If you're looking for a dealership that specializes in Volkswagen models, you've come to the right place! Located conveniently just east of the I-5 freeway, off Camino Capistrano in San Juan Capistrano, Capo VW prides itself on being the "un-dealer," delivering a sales and service experience unlike what customers expect from a car dealer.
Looking for your perfect vehicle? We carry a great assortment of new inventory and we NEVER charge an additional dealer markup on any hot or new model! We also have a wide variety of Pre-Owned vehicles available in our 3 tiers of Pre-Owned cars including: Certified Pre-Owned, Quality Pre-Owned and Value Pre-Owned vehicles!
We know your time is valuable. We are sure you will find our site a fast and convenient way to research the information that you need, we will provide you with knowledge and information that you need to feel comfortable in making your next vehicle purchase or next maintenance on your VW. If we can be of any assistance, give us a call or schedule your appointment online and we'll promptly reply. Smileage Guaranteed!®
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,821 reviews
July 11, 2026
The appointment for the service was supposed to be an hour. It took five hours and the issue still unresolved as the vehicle still shows the oil change wasn’t performed on the car. hour. It took five hours and the issue still unresolved as the vehicle still shows the oil change wasn’t performed on the car. More
by studentfortunea
Verified Customer
July 11, 2026
They ran into a bit of a problem but they got it resolved. Such is the life of electric cars. resolved. Such is the life of electric cars. More
by Meriwedr
July 08, 2026
Great customer service and service advisors help and explain the work performed on the vehicle. explain the work performed on the vehicle. More
by pastorandres553
July 06, 2026
Excellent experience. Worked with Steve Smith and he knows his stuff. This is our 3rd vehicle from Capo VW. We keep coming back because of their amazing customer service. Worked with Steve Smith and he knows his stuff. This is our 3rd vehicle from Capo VW. We keep coming back because of their amazing customer service. More
by dpantoja73
July 06, 2026
we did wait about 10 minutes past our appointment time as he finished w/ another customer......and there was someone waiting after us....otherwise it was a 5. he finished w/ another customer......and there was someone waiting after us....otherwise it was a 5. More
by SCKEND
Employees Worked With
Brad
June 25, 2026
I had an appointment at 10 AM and they did not even start my car until the next day. my car until the next day. More
by Kammererkids
June 17, 2026
Brought in my new 2026 Jetta that I purchased for my son less than 2 months ago for an engine overheat error message. Had to tow the car to the dealer, at the servicing tech's recommendation. Capo VW had my less than 2 months ago for an engine overheat error message. Had to tow the car to the dealer, at the servicing tech's recommendation. Capo VW had my car for a total of 10 days to replace the sensor. I didn't get a loaner car until the 6th day you had my car. Very poor customer experience, especially considering the car was brand new and recently purchased. Quite disappointing on how this issue was handled by your dealership. More
by BRENTCZIMMERMAN
