Capistrano Volkswagen

I have had good service before but this last one was disappointing. I could not get in touch with my rep and when he took the day off, no one else in the service department knew what was happening with disappointing. I could not get in touch with my rep and when he took the day off, no one else in the service department knew what was happening with my car. It took a week to replace the rear view mirror. More

Buddy and Nick are always so amazing in there to help you! I got a car from them three years ago and came back again to get another one, they treat you like family and are so supportive!! you! I got a car from them three years ago and came back again to get another one, they treat you like family and are so supportive!! More

After the $240 evaluation and completion the car was returned to me. However, there was a panel missing on the console driver’s side which was noted by driver who asked me if it had been missing before. returned to me. However, there was a panel missing on the console driver’s side which was noted by driver who asked me if it had been missing before. I told him it had not been turned in that way. There was no service person available to repair it. So I waited an hour for person to arrive and install the missing panel. I was not impressed at lack of thoroughness and would not recommend the dealership. More

After making first reservation over a week in advance and dropping off the car, we were informed several hours later that they did not have the part. In picking up the car, it also had not been washed. Makin dropping off the car, we were informed several hours later that they did not have the part. In picking up the car, it also had not been washed. Making a second reservation for the car, they had the part and we informed them we would be in Monday morning at 10:30 AM to pick up the vehicle, again it was returned to us unwashed. Poor communication. More

Service work mostly completed correctly. Labor charges are excessive. Service advisor needs additional customer service training. Nice enough but don’t acknowledge me standing in front of hi Labor charges are excessive. Service advisor needs additional customer service training. Nice enough but don’t acknowledge me standing in front of his desk. Just poked around on his computer for about two minutes before talking to me. Frustrating. More

I really like the dealership overall. They are very friendly and accommodating. i will continue to recommend Capo VW. They are very friendly and accommodating. i will continue to recommend Capo VW. More

It’s clean and professional workers they give you a ride home and pick you up home and pick you up More

I recently brought my VW in for service at Capo VW, and I couldn’t be more pleased with the entire experience. From the moment I arrived, the staff was welcoming, professional, and clearly committed to provi couldn’t be more pleased with the entire experience. From the moment I arrived, the staff was welcoming, professional, and clearly committed to providing top-notch customer care. The service team took the time to explain what my car needed and answered all my questions without rushing. They kept me updated throughout the process, and the work was completed on time and done right the first time. My car is running perfectly, and it’s clear they take real pride in their work. The waiting area was clean, comfortable, and well-stocked with coffee and snacks—just another sign that they care about their customers’ comfort. Big thanks to the service advisors and technicians at Capo VW! I’ll definitely be coming back for future maintenance and will recommend them to any VW owner looking for reliable, honest service. More

Very good ! James was really helpful. I liked how the technician send me the video about everything that needed to be done. I’m very happy with everything. James was really helpful. I liked how the technician send me the video about everything that needed to be done. I’m very happy with everything. More

The guys we worked with were terrific. Steve and Nick. Responded to any questions we had.. Made getting our car a truly painless process. Steve and Nick. Responded to any questions we had.. Made getting our car a truly painless process. More