Capistrano Volkswagen

I came in for my 20k mile check. I was very impressed with the speed & service. I told my assigned technician (who was very nice & helpful & fast) I had limited time so I need to be out in 1.5 hours. And with the speed & service. I told my assigned technician (who was very nice & helpful & fast) I had limited time so I need to be out in 1.5 hours. And my car was actually ready in one hour. All together i was very happy with the service and speed. I will be back. Side note: Unfortunately I did not choose Capistrano for my 10k because that location was closer to me. It was very disappointing. Horrible service. My technician forgot about me and I ended up waiting for 4 hours. More

Everyone was great, Steve and AJ helped my daughter get into the right car for he and her family: Thank you, Sherry Vandervoort 949-702-9488 into the right car for he and her family: Thank you, Sherry Vandervoort 949-702-9488 More

Quick, easy and safe conditions in our service. Loaner cars are no longer available, but all scheduled service there seems to go quickly. The video review of the vehicle by the technician is especially ni cars are no longer available, but all scheduled service there seems to go quickly. The video review of the vehicle by the technician is especially nice. More

I always receive outstanding service here. Everyone is helpful and efficient. Care is taken to explain everything fully and let me know my options so I can make and informed decision. helpful and efficient. Care is taken to explain everything fully and let me know my options so I can make and informed decision. More

Easy to schedule an appointment. Everyone was very friendly and helpful. Clean and safe environment; hand sanitizer available everywhere and masks worn by all! Love the video of the servicing they se friendly and helpful. Clean and safe environment; hand sanitizer available everywhere and masks worn by all! Love the video of the servicing they send. Great experience! More

The service team made my visit very easy, they are prompt and efficient they provided me with a lift home and back to pick up my VW. and efficient they provided me with a lift home and back to pick up my VW. More

Very fast and efficient. The service video sent by mechanic with info on what was done to the vehicle is next level ! Other VW dealerships I was guessing and having to call them to find out when the c mechanic with info on what was done to the vehicle is next level ! Other VW dealerships I was guessing and having to call them to find out when the car is ready. More

The video was great; the price to do the work was very high. $259.99 for an alignment is alot for a 25 year old to pay. high. $259.99 for an alignment is alot for a 25 year old to pay. More

My Atlas Sport had a strange knocking noise coming from the front wheels. I scheduled service, and arrived hoping for a rental. They were out, and said they would try to get to my car ASAP. It was a really the front wheels. I scheduled service, and arrived hoping for a rental. They were out, and said they would try to get to my car ASAP. It was a really busy morning. They came back after 50min and told me they found and fixed the issue, and would have me on my way. Very fast. Great job! More

Outstanding Dealership This is the second VW I have purchased from Capistrano. The sales team, Mr. Lily in particular, is wonderful to work with. I also highly recommend the This is the second VW I have purchased from Capistrano. The sales team, Mr. Lily in particular, is wonderful to work with. I also highly recommend their service dept., Jeff Maris in particular, for their onetime and outstanding workmanship. More