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Capistrano Volkswagen

San Juan Capistrano, CA

4.1
1,554 Reviews

32922 Valle Road

San Juan Capistrano, CA

92675

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Showing 1,554 reviews

September 10, 2020

Brad, the service manager/writer is a true professional and very personal as well as easy going. His product knowledge is unquestionable. It was indeed a great service experience! Brad took excellent care More

by Skip Reese
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brad Johnson
Sep 10, 2020 -

Capistrano Volkswagen responded

Thank you so much, Skip, for your kind words, and for taking the time to leave us this wonderful feedback! Kate

September 09, 2020

Best car buying experience ever! Everything was done through text messages and when I got to the dealer, the process was fairly quick. They are great people and a big shout-out to Nick Colucci and Buddy More

by SalgueroW
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Colucci, Buddy Holguin, AJ Jamshidi
Sep 09, 2020 -

Capistrano Volkswagen responded

Sal, We are very happy to have provided you with such a positive experience working with Buddy and Nick! We sincerely value your business and look forward to your next visit. Kate

September 08, 2020

The one year Service was preformed and was "Well done'. The service was on time and under budget. The car was washed and returned as a Clean car. Thank you. More

by Carole_layman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Fred Evans
Sep 09, 2020 -

Capistrano Volkswagen responded

Carole, It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Capistrano Volkswagen! Kate

September 03, 2020

As always - service was easy, got quick and clear info from the tech, and was out the door. They told me certain things that needed addressing, but were not pushy. Made it super efficient. Have had mult More

by JWH2DESIGN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Fred Evans
Sep 03, 2020 -

Capistrano Volkswagen responded

Thanks for sharing your thoughts about your experience with Capistrano Volkswagen. We appreciate your business and hope to see you again soon! Kate

September 03, 2020

Your staff are always happy to see me, even when it’s a minor issue. It’s a treat to visit because I always leave with a freshly washed car. If I’m waiting, someone always gives me an update on the work. W More

by OHSUSU
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Arlen Mack, Brad Johnson, Fred Evans, Norm Faller
Sep 04, 2020 -

Capistrano Volkswagen responded

Hello, We appreciate your business and our team looks forward to serving you again soon! Kate

September 03, 2020

great communication. great service.They always called to let me know what was going on with the car and the parts. The car was ready with 10 minutes of me showing up. More

by PHILLIP17
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brad Johnson
Sep 04, 2020 -

Capistrano Volkswagen responded

Hello Phillip. Thank you for taking the time to share your feedback with us. Brad and our team work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Kate

September 02, 2020

Capistrano VW has thee most friendly people making it pleasant experience every visit and will always buy and service my VWs there. Thank you all at Capistrano! More

by J.CONTRERAS2172
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Fred Evans
Sep 03, 2020 -

Capistrano Volkswagen responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Capistrano Volkswagen. Kate

August 29, 2020

Best Car buying experience ever and I'm a guy who spent more than 20 Years in the Car Biz. Nothing small town about Capo VW. The salesman, Buddy, is a true professional and knows and breathes VW's. And Nic More

by Skip Reese
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick Colucci, Buddy Holguin, Paul Clark
Aug 30, 2020 -

Capistrano Volkswagen responded

Skip, It's great to hear that Buddy was able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Capistrano Volkswagen! Kate

August 28, 2020

Buddy and the whole experience was the best. I have leased and owned many cars threw out the years and this was by far the friendliest, fastest experience I have had ever! More

by stacyr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Buddy Holguin
Aug 30, 2020 -

Capistrano Volkswagen responded

Stacy, Thank you so much for choosing Capistrano Volkswagen! Congrats on your new purchase, and let Buddy or our team know if we can be of any more assistance! Kate

August 26, 2020

Easy drop off and friendly staff! Liked the fact that video review of car is sent and everything is explained by the technician ahead of pick-up. More

by kcroberts82
Recommend Dealer
Yes
Employees Worked With
Brad Johnson
Aug 26, 2020 -

Capistrano Volkswagen responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Kate

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