Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Capistrano Volkswagen
San Juan Capistrano, CA
1,699 Reviews
Since 1997 we have been a single-point Volkswagen dealership providing sales, service and parts to customers in San Juan Capistrano, CA. We have grown to become one of the largest VW dealers in the nation and the go-to destination for the Volkswagen ID.4 EV. Our success has been made possible due to our award-winning team in customer satisfaction and our global goal to become the "Undealer"; to be different and better than what our customers and employees expect from a dealership. After much anticipation, we recently received our first ID. Buzz and are excited about the future of Volkswagen.
If you're looking for a dealership that specializes in Volkswagen models, you've come to the right place! Located conveniently just east of the I-5 freeway, off Camino Capistrano in San Juan Capistrano, Capo VW prides itself on being the "un-dealer," delivering a sales and service experience unlike what customers expect from a car dealer.
Looking for your perfect vehicle? We carry a great assortment of new inventory and we NEVER charge an additional dealer markup on any hot or new model! We also have a wide variety of Pre-Owned vehicles available in our 3 tiers of Pre-Owned cars including: Certified Pre-Owned, Quality Pre-Owned and Value Pre-Owned vehicles!
We know your time is valuable. We are sure you will find our site a fast and convenient way to research the information that you need, we will provide you with knowledge and information that you need to feel comfortable in making your next vehicle purchase or next maintenance on your VW. If we can be of any assistance, give us a call or schedule your appointment online and we'll promptly reply. Smileage Guaranteed!®
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,699 reviews
January 06, 2026
Used this dealership for all of my maintenance and repairs of my 2019 Jetta. Everything is up to par. Great lobby for waiting for service on my VW. Thanks Also video from tech on status of my VW duri repairs of my 2019 Jetta. Everything is up to par. Great lobby for waiting for service on my VW. Thanks Also video from tech on status of my VW during maintenance visit. More
by HARRAZO
Verified CustomerEmployees Worked With
January 03, 2026
Excellent service. So clean. Easy checkmin and drop off. I like the quality free coffee bar. Greg Ackee the service rep was fantastic. So clean. Easy checkmin and drop off. I like the quality free coffee bar. Greg Ackee the service rep was fantastic. More
by miakimpark
Employees Worked With
Greg Ackee
December 31, 2025
Average. Didn't keep me informed of the status of the work. Car was kept for two weeks. Didn't keep me informed of the status of the work. Car was kept for two weeks. More
by JAMESRMITCHELL
December 28, 2025
Everyone at the dealership was responsive and straightforward. I felt there was integrity in the car buying process. straightforward. I felt there was integrity in the car buying process. More
by RADDEASON
December 24, 2025
Relaxing , comfortable and efficient This is my 3rd car purchase from them and I highly recommend to everyone purchase from them and I highly recommend to everyone More
by CHAD@WATCHCONNECTION.COM
December 24, 2025
Always a great experience when I go to Capo VW! !! Very efficient and courteous experience. !! Very efficient and courteous experience. More
by JAIMOI55
December 17, 2025
I waited over two hours for an oil change. The service man told me that my car would be ready pretty soon. I noticed that my car was still in the parking spot where I had left it an hour and a The service man told me that my car would be ready pretty soon. I noticed that my car was still in the parking spot where I had left it an hour and a half ago he lied to me. I was not very happy at that point More
by Karen Ondatje
December 14, 2025
Scheduling our appointment was very easy, Time it took them to complete our service was extremely fast. Service advisor was knowledgeable, friendly and easy to deal with. Listened to all our concerns. them to complete our service was extremely fast. Service advisor was knowledgeable, friendly and easy to deal with. Listened to all our concerns. More
by ARVRGAL
Employees Worked With
Forgot his name
December 11, 2025
Always amazing customer service. All associates listen to your needs I would recommend San Juan Capistrano VW to everyone All associates listen to your needs I would recommend San Juan Capistrano VW to everyone More
by kimberlylind1975
