Capistrano Volkswagen

Polite and attentive staff, well-organized, knowledgeable. I appreciate their offer of a ride home. Makes me more willing to book regular appointments. knowledgeable. I appreciate their offer of a ride home. Makes me more willing to book regular appointments. More

The overall service was exceptional and simple. Emon facilitated the process with no issues. I would highly recommend this dealer to others. Emon facilitated the process with no issues. I would highly recommend this dealer to others. More

Great, helpful and knowledgeable customer service. No pressure and they make buing a car easy No pressure and they make buing a car easy More

Zander was terrific and gave us all options for service he thorughly explained everything it was much appreciated Steven Karo he thorughly explained everything it was much appreciated Steven Karo More

Best experience ever I would recommend capo vw to everyone Thanks again Steve best ever everyone Thanks again Steve best ever More

We purchase a lot of VW's. As a family and business well over 200 vehicles over the past 12 years. Only one from Capo. They were sleazy, dishonest &, the owners were just as ba As a family and business well over 200 vehicles over the past 12 years. Only one from Capo. They were sleazy, dishonest &, the owners were just as bad if not worse as the shapers of workforce culture. We tried their service one time and they were even worse. Upselling unnecessary work, charging more than the estimate given without approval. Capo VW is literally less than 3 miles from my residence and business and I highly recommend staying away from this business. There are tons of better options. More

I've been servicing my 2015 and 2016 GTI since new and now the 2015 and 2023 GTI. They have always done good work except constantly trying to upsell service but I get it they are in it to make money (tol now the 2015 and 2023 GTI. They have always done good work except constantly trying to upsell service but I get it they are in it to make money (told me that cooling system was leaking and showed me half empty coolant recovery tank with the engine hot - it's supposed to be checked with engine cold and was completely normal and has been fine for past 3 years). My brand new 2023 GTI had a malfunction at 100 miles. Made an appointment and took it in and the surly guy at the desk said that I did not have an appointment and couldn't do anything. Showed him the email and he acted like he was doing me a favor. They corrected the car so gave them a pass -maybe they were having a bad day or something. My wife took the car for oil change today and the exact same story - no appointment and will have to wait 2 hours. Never mind that someone called me to remind me about the appointment. Showed them the email and still no go - appointment doesn't mean the car is going to be service at that time. I have no idea what happened to them but their service and the people who work behind the counter are the absolute worst - just plain mean without any regard to customer service. Absolutely will never go back there to buy another car or service a car ever. The dealership obviously does not care about customers anymore and there are plenty of other VW dealers in Orange County. More

Always a dream to work with from the sales staff to the service department. Fred is amazing, jumps through hoops to please. Corey Goodman on top of his game. Owners Miles and Gary have gone out of their wa service department. Fred is amazing, jumps through hoops to please. Corey Goodman on top of his game. Owners Miles and Gary have gone out of their way to please me, that's why I have bought four cars from them in the last few years. More

dealership posts cars it has already sold. Dont waste your time calling to inquire about. Dont waste your time calling to inquire about. More