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Capistrano Volkswagen
San Juan Capistrano, CA
1,568 Reviews
Since 1997 we have been a single-point Volkswagen dealership providing sales, service and parts to customers in San Juan Capistrano, CA. We have grown to become one of the largest VW dealers in the nation and the go-to destination for the Volkswagen ID.4 EV. Our success has been made possible due to our award-winning team in customer satisfaction and our global goal to become the "Undealer"; to be different and better than what our customers and employees expect from a dealership. After much anticipation, we recently received our first ID. Buzz and are excited about the future of Volkswagen.
If you're looking for a dealership that specializes in Volkswagen models, you've come to the right place! Located conveniently just east of the I-5 freeway, off Camino Capistrano in San Juan Capistrano, Capo VW prides itself on being the "un-dealer," delivering a sales and service experience unlike what customers expect from a car dealer.
Looking for your perfect vehicle? We carry a great assortment of new inventory and we NEVER charge an additional dealer markup on any hot or new model! We also have a wide variety of Pre-Owned vehicles available in our 3 tiers of Pre-Owned cars including: Certified Pre-Owned, Quality Pre-Owned and Value Pre-Owned vehicles!
We know your time is valuable. We are sure you will find our site a fast and convenient way to research the information that you need, we will provide you with knowledge and information that you need to feel comfortable in making your next vehicle purchase or next maintenance on your VW. If we can be of any assistance, give us a call or schedule your appointment online and we'll promptly reply. Smileage Guaranteed!®
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,568 reviews
February 12, 2021
Joey was a pleasure to meet & work with. I would definitely purchase another car from him in the future. I had a very good experience at Capistrano VW. definitely purchase another car from him in the future. I had a very good experience at Capistrano VW. More
by Tasha10e
Verified Customer
February 12, 2021
In spite of living 2 miles from anonther VW dealer I still prefer to drive to you guys. Ilike the service , such as the video of the work they do and the timliness of the service and making appoints. still prefer to drive to you guys. Ilike the service , such as the video of the work they do and the timliness of the service and making appoints. Also, Fred my service advisor is really on top of things and always has time for my questions. Thanks Fred More
by sprbird
Employees Worked With
Fred Evans
February 12, 2021
Easy to set up appointment online. Love the tech video. The Advisor was very professional and responsive.The place was clean. Like the Lift option to drop off the car. The Advisor was very professional and responsive.The place was clean. Like the Lift option to drop off the car. More
by ED M.
Employees Worked With
Jeff Maris
February 11, 2021
Helpful, they want you to be satisfied with their service. Yes,Im satisfied. Willing to go the extra mile. Friendly staff.see you next service service. Yes,Im satisfied. Willing to go the extra mile. Friendly staff.see you next service More
by roberta4
February 10, 2021
I always have great service everytime I come here. The work they do in my car is always exceptional. I will continue to come back. Great staff and service. work they do in my car is always exceptional. I will continue to come back. Great staff and service. More
by jsmen81
February 09, 2021
A great service experience very professional service department staff overall visit experience was good from arriving for check in service updates and final pick up highly recommended department staff overall visit experience was good from arriving for check in service updates and final pick up highly recommended More
by kfryer0
Employees Worked With
February 09, 2021
Another great experience at Capo Vw. Brad in the service department never disappoints. They are always friendly and take care of our needs. I will continue to support them. department never disappoints. They are always friendly and take care of our needs. I will continue to support them. More
by KIRBYSELLS
February 06, 2021
For years our family has and will continue to purchase and service our VW cars at Capistrano Volkswagon. We do this because our family trusts them to continuously provide professional, friendly, efficient and service our VW cars at Capistrano Volkswagon. We do this because our family trusts them to continuously provide professional, friendly, efficient, honest and timely service. Thank you Capistrano VW...we have one less thing to worry about in our lives because of you consistent excellence! More
by TERRILUND
Employees Worked With
Other Employees :
Arlen Mack, Fred Evans
February 05, 2021
Oil change was too expensive compared to other VW dealers. Representative that helped me didn’t explain service provided or work performed. No sense of customer service or willing to help. I felt lik dealers. Representative that helped me didn’t explain service provided or work performed. No sense of customer service or willing to help. I felt like I was an inconvenience and taken advantage of with how expensive the oil change was. More
by MN
Employees Worked With
Do not recall.
February 04, 2021
There were so many things wrong with my experience at Capo both times I have taken my car there, I was trying to put it into words that can fit into this box, but there were so many issues; from rude ser Capo both times I have taken my car there, I was trying to put it into words that can fit into this box, but there were so many issues; from rude service advisers to lack of communication to finding leftover screws in the cell phone charging area, that if management would like to know more about my experience, please feel free to reach out. More
by FRESHINKYEARBOOKS
