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Capistrano Volkswagen
San Juan Capistrano, CA
1,828 Reviews
Since 1997 we have been a single-point Volkswagen dealership providing sales, service and parts to customers in San Juan Capistrano, CA. We have grown to become one of the largest VW dealers in the nation and the go-to destination for the Volkswagen ID.4 EV. Our success has been made possible due to our award-winning team in customer satisfaction and our global goal to become the "Undealer"; to be different and better than what our customers and employees expect from a dealership. After much anticipation, we recently received our first ID. Buzz and are excited about the future of Volkswagen.
If you're looking for a dealership that specializes in Volkswagen models, you've come to the right place! Located conveniently just east of the I-5 freeway, off Camino Capistrano in San Juan Capistrano, Capo VW prides itself on being the "un-dealer," delivering a sales and service experience unlike what customers expect from a car dealer.
Looking for your perfect vehicle? We carry a great assortment of new inventory and we NEVER charge an additional dealer markup on any hot or new model! We also have a wide variety of Pre-Owned vehicles available in our 3 tiers of Pre-Owned cars including: Certified Pre-Owned, Quality Pre-Owned and Value Pre-Owned vehicles!
We know your time is valuable. We are sure you will find our site a fast and convenient way to research the information that you need, we will provide you with knowledge and information that you need to feel comfortable in making your next vehicle purchase or next maintenance on your VW. If we can be of any assistance, give us a call or schedule your appointment online and we'll promptly reply. Smileage Guaranteed!®
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,828 reviews
September 19, 2026
I bought my Volkswagen's at Capo BW for the last 16 to 20 years. Brad is one of the reasons I keep coming back. I know I can trust him and what he recommends for my car and the service prices are reasonable. years. Brad is one of the reasons I keep coming back. I know I can trust him and what he recommends for my car and the service prices are reasonable. More
by Sherrylyncard
Verified CustomerEmployees Worked With
Brad in service he has been my service manager for many years. It's one of the reasons I always buy my Volkswagen's at Capo Vw.
September 15, 2026
Extraordinarily horrible experience in dealing with this dealership. They don't do anything to remedy their issues as well. There was no other customers there on the last day of the month which should have dealership. They don't do anything to remedy their issues as well. There was no other customers there on the last day of the month which should have been a red flag. The issues likely were not communicated with to management which likely part of the problem. They let me know how long they've been doing this which is why they felt they could take advantage of the situation. They had agreed on an incentive before we made the drive and than when it came to purchase, they took it back. If they would've made the smallest effort to make it right, it would not have left such a bad taste in my mouth. They gave us a broken key fob. It did not have hardware included and it did not have a battery. I purchased a new battery and even sent a picture that it was input correctly. This cost me a day of work and having to drive down to show them that it was not working. They did not believe me on the phone. After spending most of the day there and about 3 hours round trip, they did not fix the issue because they thought I put the battery in wrong. I have owned VW's for a very long time and I have used batteries since childhood. I know how to input a battery. They do not offer anything for any sort of inconvenience. They offer gas that I would not have needed if they did the inspection in the first place. Being that we just purchased a new car from them at full asking price, they should have treated us right. All we asked for was an oil change. The sales person said they can not offer anything for their mess up, for the day off work and for the trouble because their service center is inordinately overpriced. I haven't checked their hourly rate, but he said it was around $225 an hour at their service center. I am planning to purchase another car in the next few months and definitely will not be back. I would recommend using any other dealer. More
by moondog53
Employees Worked With
September 14, 2026
Magnificent service! Special and honorable rating to Mr. Brad Johnson for an outstanding customer care! Special and honorable rating to Mr. Brad Johnson for an outstanding customer care! More
by Oswaldo Dominguez Fuentealba
Employees Worked With
September 10, 2026
Excellent service! !! Quick to send video of car and fixed all issues. Very satisfied with everything !! Quick to send video of car and fixed all issues. Very satisfied with everything More
by dgyepes23
September 09, 2026
Great, friendly and competent staff. Super helpful. Really appreciated the complimentary Lyft ride home. 10/10 service. Thank you!! Super helpful. Really appreciated the complimentary Lyft ride home. 10/10 service. Thank you!! More
by NICOLAS M
August 29, 2026
Steve was amazing and professional. Made my daughter feel important purchasing her first vehicle. Thank you to him!! Made my daughter feel important purchasing her first vehicle. Thank you to him!! More
by popnj07002
Employees Worked With
