Burdick Chevrolet Buick GMC

The service department needs to get act together . Sales is great but after the sale the service dept does not care .. tried to book to get a loner .. no way said they were all out .. said book me wh Sales is great but after the sale the service dept does not care .. tried to book to get a loner .. no way said they were all out .. said book me when you have one .. can’t do that .. I brought two vehicles there last year .. and still can’t get a loner .. really !! Even with my name and an appointment called three times and each time after giving name had to tell vehicle .. didn’t they put it on the sales slip .. so I canceled all my booked appointment .. there r gmc dealers out there that really want to take care of their customers … but not at Burdick More

Just completed a lease deal on a 2022 Silverado 1500 LTD-RST crew cab w/3.0 Duramax. I couldn't have asked for the whole process to go any smoother. LTD-RST crew cab w/3.0 Duramax. I couldn't have asked for the whole process to go any smoother. More

My experience with their parts department was very helpful, communication outstanding , and Tyler in parts department went above and beyond to help with my questions on my truck helpful, communication outstanding , and Tyler in parts department went above and beyond to help with my questions on my truck More

Great people friendly and very helpful. There was not an issue at all orders what I wanted and was informed through the whole process issue at all orders what I wanted and was informed through the whole process More

This dealership is not reputable and the sales dept has no integrity. I saw a vehicle online with all the options I had been searching for, for months. I called to check availability, and was told by sales no integrity. I saw a vehicle online with all the options I had been searching for, for months. I called to check availability, and was told by salesman Steve that it just came in and was indeed available. I was excited, and told him consider it sold, and wanted to do a down payment right away to hold it... Since I live two hours away we did the deal over the phone. I tried numerous times to give him a hold deposit, and was told numerous times "don't worry, the vehicle is yours. We wont sell it". Was told I couldn't put a deposit down until I jumped through some hoops. So after filling out a KBB app for my trade in I again tried to put money down. Again I was assured it was mine and wouldn't be sold to anyone else, but I couldnt put the hold deposit down until I filled out the financial applicaton. I have excellent credit so no problem. Steve told me he would call me right after I submit the app. Ten minutes later I submitted it and Steve didn't call right away like he said he would. I called him and was told "he's with a customer." So I waited a bit and after still no call, I called him again, and was told "he wasn't at his desk." I called numerous times, within the next two hours and fifteen minutes before they closed I was told he went home., and they sold the vehicle to someone else who came in while I was waiting for Steve to call me back. I was irate and asked to speak to a manager. They connected me to the Chevy sales manager and being the spineless person he is, let it go to his voicemail. No integrity up and down the chain... When the manager finally called me the next day I told him "I have no use for any of them," and hung up.. I have been buying new vehicles since 1978 and have never been treated so badly! If you're looking for a sales staff with integrity, look elsewhere. There is none here. I would NEVER recommend them to family, friends, or acquaintances, but maybe to someone I dont care for. Again, no integrity and definitely not reputable!! More