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Burdick Chevrolet Buick GMC

Cicero, NY

4.0
129 Reviews

5885 East Circle Drive

Cicero, NY

13039

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129 Reviews of Burdick Chevrolet Buick GMC

February 29, 2024

Jim Casey Jr did an awesome job helping me to surprise my Wife with her new car for Valentine’s Day. I would recommend him. More

by Mbmauro4
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jim Casey Jr
February 28, 2024

We leased a 2023 Buick Envision Avenir (AWD) from Burdick Buick (Drivers Village Cicero NY). Our sales associate Bob Caggy took the needed time to explain all our options to complete the transaction. Bob was More

by dbirardi
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bob Caggy
August 26, 2023

If I could give them a 0 I would. I scheduled an appointment to test drive a vehicle and drove almost 2 hours to drive it. We got there and the salesman Jim didn’t get us to who we ha More

by Maeve.mcquilkin
Recommend Dealer
No
Employees Worked With
Jim
Aug 28, 2023 -

Burdick Chevrolet Buick GMC responded

We appreciate you taking the time to share your experience. This information is valuable feedback to us and we will take steps to ensure this doesn’t happen again. I hope we can earn your business back in the future. Thank you for your feedback. Sincerely, Ryan Meek - ryan.meek@driversvillage.com

June 20, 2023

I bought a 2019 Silverado with 22000 miles on it. I had it for about 3 months and 5000 miles and the brake pad monitor light came on. I called the dealer got told that it’s not covered. I was told th More

by David Maldonado
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
Ryan Meek
Jun 22, 2023 -

Burdick Chevrolet Buick GMC responded

Thank you for sharing your experience with us, David. We strive to ensure an excellent experience and I want to learn more about what took place. Please contact me at your convenience. Sincerely, Dave Cooley - dave.cooley@driversvillage.com

April 18, 2023

Stopped at. Burdick to look at Chevy Equinox, took a test drive, and the quote I received was $50 a month less than the two previous quotes I received from other More

by dcmccoy103
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Justin Rosario
Apr 20, 2023 -

Burdick Chevrolet Buick GMC responded

Thank you for your kind words and for taking the time to inform us of your ongoing positive experience. I am sincerely pleased to know that Justin's efforts have made the difference in your Envision-buying experience. Your testimonial gives me the knowledge that we are making a significant impact and moving forward in a positive light. If you ever have additional questions or need service, we are more than happy to lend a hand. Sincerely, Ryan Meek - ryan.meek@driversvillage.com

January 13, 2023

We enjoyed having Justin as our representative. He made us feel very comfortable and his honesty was a very nice change. More

by djtmay313
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Justin Rosario, Ryan Meek
Jan 17, 2023 -

Burdick Chevrolet Buick GMC responded

Thank you so much for taking the time to share your feedback with us. Our team is dedicated to providing a welcoming and comfortable experience to each and every customer that enters our dealership. I am happy to hear that you were pleased with our customer service. Please feel free to contact me or stop by for a visit if you need any assistance. Sincerely, Ryan Meek - ryan.meek@driversvillage.com

May 04, 2022

Buying a car is usually a painstaking ordeal, not this time. The team was great and efficient. Jim Casey was very thorough showing me my new 2022 Equinox Premier. It's a beauty thank you to Jim and everyo More

by janetwillie1028
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Casey
May 06, 2022 -

Burdick Chevrolet Buick GMC responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Ryan Meek - ryan.meek@driversvillage.com

April 29, 2022

The service department needs to get act together . Sales is great but after the sale the service dept does not care .. tried to book to get a loner .. no way said they were all out .. said book me wh More

by Cindy stratton
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Service dept
Apr 30, 2022 -

Cindy stratton responded

Need to get help to Burdicks service department .. they need to realize the customer is where they get paid from and they should treat the customer as if they wanted the service … realize they attitude and being pleasant and working with the customer may really help for a return visit .. or on my case just canceled and will go to another gmc dealer for my warranty

Apr 30, 2022 -

Cindy stratton responded

After buying two vehicles at Burdicks last year .. brand new .. camero and Denali not cheap vehicles … couldn’t get a loaner for service visit .. need to have service department rethink their actions

May 02, 2022 -

Burdick Chevrolet Buick GMC responded

Cindy, I am not pleased to hear of the incident you've described in this review. I want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact me at your earliest convenience. Sincerely, Dave Cooley - dave.cooley@driversvillage.com

May 03, 2022 -

Cindy stratton responded

I would love to work with you and your service department … I just wanted a vehicle to drive while mine was being checked out it is vibrating at 60-72 mikes and hour took on first road trip on thruway .. know that’s isn’t right was at 4300 miles .. the lady said I waited to late to ask .. ok change my appointment to when you have one … couldn’t find that till they saw the truck … couldn’t guarantee that they would work on truck when they took it in .. I come from Blossvale Ny .. over an hour to get there and had things I needed to do in Syracuse

January 23, 2022

Just completed a lease deal on a 2022 Silverado 1500 LTD-RST crew cab w/3.0 Duramax. I couldn't have asked for the whole process to go any smoother. More

by Willybill
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Locicero, Sales Consultant, Ryan Meek
Jan 25, 2022 -

Burdick Chevrolet Buick GMC responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Sincerely, Ryan Meek - ryan.meek@driversvillage.com

January 15, 2022

My experience with their parts department was very helpful, communication outstanding , and Tyler in parts department went above and beyond to help with my questions on my truck More

by Twatchorn74
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tyler in parts department
Jan 18, 2022 -

Burdick Chevrolet Buick GMC responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Dave Cooley - dave.cooley@driversvillage.com

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