Burdick Chevrolet Buick GMC

Customer Service, Integrity, and Competence. None of these were provided on my last visit of 09/11/06. I had my vehicle inspected on 08/31/06. I was told it needed specific warranty work in writing, c these were provided on my last visit of 09/11/06. I had my vehicle inspected on 08/31/06. I was told it needed specific warranty work in writing, clearly covered by Major Guard. I was also informed that I was authorized a rental car for the work. Upon arrival, i was told that I never made and appointment, and the service tech didn't know if the items were covered by Major Guard (the same tech as on 08/31/06). Even though the vehicle had been inspected by Bresee Chevrolet, he stated he needed to inspected again to see if the items (lower control arm bushings, both sides, and a separated lower intake gasket) were covered by Major Guard. I assume dthat this being a GM repair shop and dealership, they would know what was covered by Major Guard. I wasted part of my morning dealing with this nonsense. This is very disappointing. I wasn't overly pleased with the entire attitude of the service tech either. He did over to take the vehicle into the shop, and call Enterprise Rental Car. I did not have the time to waste, waiting for Enterprise. I made another appointment. I now have to provide my own rental car, until the tech determines if the work is covered. Which it clearly is, but he is obviously too ignorant or ill trained to figure this out. Interestingly, Brad Murphy, from their body shot did work on my vehicle in the last week of August, without any hassles, and with total professionalism. I'd go back to the body shop anytime. Brad is a consumate professional. More