Brighton Ford

Purchased a new Escape very happy with it,and Joe was very helpful,thank you Joe.Hope the car last a long time,to many bells and whistles still trying to figure it all out.But love the car. very helpful,thank you Joe.Hope the car last a long time,to many bells and whistles still trying to figure it all out.But love the car. More

Didn"t qualify for the ford vetran discount. As a partially disabled vetran I was surprised to find that I didn't qualify for Ford's vetran discount.I do qualify for colorado disabled license pla As a partially disabled vetran I was surprised to find that I didn't qualify for Ford's vetran discount.I do qualify for colorado disabled license plates, but not for Fords vetran discount. This makes no sense! More

Most unprofessional experience ever Don't buy from this dealership they run a bad & shady business! Was in a process to purchase a used vehicle. Already agreed on a price, sent them al Don't buy from this dealership they run a bad & shady business! Was in a process to purchase a used vehicle. Already agreed on a price, sent them all my info, set up my carrier and wired the money. Come to find out they were showing the car to another buyer and sold it! Unacceptable and unfair to buyers. What a waste of time! This is the most unprofessional experience ever! During this process I was dealing with FRANK MALPICA & ASHOT MOURADIAN. I will NEVER recommend this dealership to anyone and I will be filing a complaint to BBB! More

Amazing people finacing was easy and quick . Sales man was very professional . Would go back for sure . Good deals on new trucks and used . Thanks ford dealership in brightin was very professional . Would go back for sure . Good deals on new trucks and used . Thanks ford dealership in brightin More

Worst Service Ever Bringing my car to Brighton Ford was the worst service experience I've had. The service department doesn't answer the phone. I was transferred there Bringing my car to Brighton Ford was the worst service experience I've had. The service department doesn't answer the phone. I was transferred there numerous times by the receptionist only to be sent to voicemail or right back to the receptionist. They don't respond to messages. I sent text messages and voice messages. After waiting hours I had to initiate calls again to see when my vehicle would be ready after they had it nearly 2 days. They don't communicate with each other so nobody really knows what is going on. I waited 30 minutes for the courtesy shuttle to take me home when I dropped my vehicle off. When I inquired about this I was told "I thought he already dropped you off". The driver had been standing in the service bay right in front of the service desk the entire time! When I called to see when my vehicle would be ready (since they didn't bother to update me) they kept transferring me to Kelly who was my service adviser, but Kelly had gone home early. When I finally got someone who knew she had left I was told "Maybe another Service adviser is covering her today." Maybe?? Does anyone know what is going on there? Obviously not! Take your car somewhere else for service. This was terrible. More

Nothing but great thing's to say about Brighton ford. Had a major repair done on my mustang and it's riding better than ever. Kelly my service advisor kept me updated on the repair throughout the whole proce a major repair done on my mustang and it's riding better than ever. Kelly my service advisor kept me updated on the repair throughout the whole process and was very prompt to answer any questions i had. I would like to thank the service tech's for doing a great job on my vehicle. The vehicle loaner option makes the process smooth not having to worry about how you're going to get around. I would definitely recommend Brighton Ford for your vehicle repairs. More

Worst place I’ve ever been! They put the wrong oil in my vehicle. Then drained it and couldn’t find the right oil anywhere in town. Completely unacceptable! Will never be back! They put the wrong oil in my vehicle. Then drained it and couldn’t find the right oil anywhere in town. Completely unacceptable! Will never be back! More

Chris went above and beyond to get my car in tip-top shape! I made an appointment to get my car looked at for making a creaking sound when making tight turns, I also wanted an oil change and recall door latches I made an appointment to get my car looked at for making a creaking sound when making tight turns, I also wanted an oil change and recall door latches fixed. I arrived 8minutes late to my appointment and they were not upset ( I did call to let them know I would be a little late) took my car in right away and allowed me to make myself at home in the sales department lounge. I am taking online classes so I had homework to do and came with a cooler of snacks and drinks (not my first rodeo I am used to being stuck at the dealership for hours and I live in the mountains so I cannot get a ride home). After a few hours Chris called me to update me and after I told him I was in the lounge he came to talk in person. Chris let me know it was my rear deferential that was making the noises they assessed a clutch had burned out. The warranty coved it so they were moving forward. An hour or so later another issue arose. At this Chris explained they had to order the part but it was again covered. He worked it out to get me a loaner car so that I could go home while my car was being worked on for the next few days. This was Monday. He said hopefully the part would be there Wednesday. Wednesday afternoon Chris called to give me an update: they got the part but it was worse than anticipated. The entire rear deferential needed to be replaced and because it was a bigger job the warranty folks had to send out an inspector to be sure they would cover it. He said at this point Friday or Monday, but I could keep the loaner car until it was ready. Monday afternoon I texted their handy helpline that I needed my car for Tuesday by noon ( the next day) because we were headed out of town and I still had the loaner car. I called the next morning and what do you know they said that yes the would have my car ready by noon because that is when I had said I would need it. I was impressed. I arrived at 12:20 and my car was ready to go and they ran it through the car wash for me! Chris was very professional and pushed for me and my best interests. He kept me posted at every turn and even brought me to show me what was wrong with my car so I could understand better. I will ask to work with Chris every time now. More

Our Sales dealer was great. Worked with us. We got a great d Tito our sales guy was helpful. Worked hard for us. We were in and out fast. Was to the point, we got it done. Love the color and the Edge it self. Co Tito our sales guy was helpful. Worked hard for us. We were in and out fast. Was to the point, we got it done. Love the color and the Edge it self. Couldn't be happier. More

Frank's Escape I have continued to receive great service on my vehicles Good customer service, short weight times, thorough safety inspections friendly people cl I have continued to receive great service on my vehicles Good customer service, short weight times, thorough safety inspections friendly people clean facility and convenient location More