Brighton Ford

Awful Customer Service/Great Deal On 03/21/14, I called Brighton Ford concerning a new 2013 Ford F-150. I spoke to Gene in sales. He gave me the best deal over the phone. We arrived On 03/21/14, I called Brighton Ford concerning a new 2013 Ford F-150. I spoke to Gene in sales. He gave me the best deal over the phone. We arrived later that evening. Gene was not there but informed Seth in sales of the commitments that he had made to me. Seth was polite and informative. Rudy in finance made some errors on the Ford Extended Service Plan. Other than the errors by Rudy, the transaction went smooth. On 03/24/14, Bob in customer relations called to checkup on my purchase experience. I advised him of two extremely minor issues. Later that day, Tim a sales manager called and advised that they will take care of these two extremely minor issues. I had to call the dealership a week later to remind them to honor their commitments concerning the two minor issues. It was taken care of the next day. We cancelled the Ford Extended Service Plan due to the errors. After the dealership received the refund, we called and received the run around from Rudy. After repeated phone calls, they finally issued the refund to the finance company. During our experience, we emailed Stacy the general manger a few times concerning the issues. We did not receive a call or email from her. My wife and I purchase a vehicle once a year on average. All together, this was not the best nor the worst buying experience we have had. If you want a good deal but do not care so much for customer service than this is the place to go. More

We had an after market cruise control installed by PDA. They did a wonderful, professional job as promised by Brighton Ford. The whole experience at Brighton Ford was great. Every person was helpful a They did a wonderful, professional job as promised by Brighton Ford. The whole experience at Brighton Ford was great. Every person was helpful and friendly. We were buying the cheapest car they had, but they made us feel like we were important. More

I purchased a used SUV in 2005 and have been going back to have my car serviced since then. Both the buying process and service has been exemplary. I am always accommodated in the service department with a to have my car serviced since then. Both the buying process and service has been exemplary. I am always accommodated in the service department with a "loaner" if the repairs are going to run several hours. Dave and Chris in Service are the BEST!!!! More

What a wonderful buying experience! I recently purchased two brand new Ford F-250s from Brighton Ford and did it with such ease. From the moment I walked through the dealership door I felt as if I was part two brand new Ford F-250s from Brighton Ford and did it with such ease. From the moment I walked through the dealership door I felt as if I was part of the “Brighton Ford Family”. General Manager Monica Kidd and Sales Representative Gene Young had answers to all my questions and fulfilled all my needs with the purchase of these two new trucks. The customer service and professionalism of this dealership exceeded my expectations. I highly recommend Brighton Ford to anyone buying a new or used vehicle. I plan on buying from this dealership for many years to come. More

Since 1992 I have bought 12 cars and trucks from this dearlership. The price was always fair and right. Salesmen Marc Winter and Maynard Morrison treat me with respect. Service adviser Chris Lemke, and t dearlership. The price was always fair and right. Salesmen Marc Winter and Maynard Morrison treat me with respect. Service adviser Chris Lemke, and the staff of trained mechanics have kept my family cars safe, trouble free and on the road thourgh the years. Brighton Ford will sell me my next vehicle whether it is a car or truck. More

after purchasing my f150 for $25000 i would have hoped I would get good service but I was wrong. Every time I brought it in for service I came away disgusted. After this last time of dishonesty and trying t would get good service but I was wrong. Every time I brought it in for service I came away disgusted. After this last time of dishonesty and trying to rip me off I am through and will never return. Do yourself a favor and go elsewhere because its guaranteed to be better than this dealer. More

I know buying a used car isn't supposed to be a walk in the park, but this dealership makes it a nightmare. I went in very interested in a pre-owned SUV and was all ready to start negotiating with the deal the park, but this dealership makes it a nightmare. I went in very interested in a pre-owned SUV and was all ready to start negotiating with the dealer on the price (which was close to 20,000). Now I had done my research on trade-in value and what other cars have sold for and I had a price in mind which was obviously lower than the listing price. I wanted to come to a comfortable agreement by negotiating, which I have done with all my other cars I have purchased. You start low and come to an agreement somewhere in the middle, both sides are happy. This dealership didn’t even give me a chance I told them my starting price of $17,000 and after having me sit there for about 30 minutes they came back and told me this wasn’t the car for me and said they would off me three hundred less for the car. I was insulted by the off but even more that I wasn’t even given a chance and they were basically kicking me out the door. Buying a car is a big purchase and a lot of money I don’t want to be taken advantage of but I would assume that I would be treated with a little ounce of respect and decency! DO NOT go to Brighton Ford they are obviously not in the business of selling cars. More