Horrible customer service with unprofessional car buying experience. I will never visit the dealer again. I do not recommend this dealer to anybody they do not take deposit to hold the vehicle and runs credit to tell me that car is sold or on hold to someone else. Very shady

I recently contacted Brighton Ford to schedule a service appointment and requested a loaner vehicle, as I couldn’t afford to spend an entire day—or possibly more—waiting at the dealership. I was told there were no loaners available and no estimate on when they might be. This was especially frustrating considering I paid $2,000 for an extended warranty that explicitly includes coverage for a loaner vehicle. It's disappointing to invest in coverage only to be told the promised benefits are unavailable, with no alternative solutions or timeline provided. To make matters worse, I was informed that simply diagnosing the issue with my car would take all day. Overall, this experience has left me feeling misled and undervalued as a customer.

Since May 25th I had my Raptor at the dealership for new steering gear and cv axle, I have the ford extended warranty premium plan on my 2013 Raptor with 89k miles, they refused to honor the service warranty through ford. I had to call ford and get them involved and they told me 8 months tell they can get new steering gear, I found them online at ford oem parts, I had to tell them how to file a warranty claim, I had to tell them how to fix my truck. They are so lazy the service manager has a really bad attitude, the service people are lazy and have a attitude, I put in a call to the dealership Manager and owner, no call back, it is now the 6th of August and nothing has been done. They keep on refusing to fix my Raptor under warranty. If you take any car in there to get fixed good luck because they have no clue on how to fix a car I had to do all the leg work for them to even get the parts. Now it is a waiting game to get my truck fixed. They put me through xxxx since May and want to make customers go through xxxx so they do not have to lift a finger, you have to do all the work for them, they even lied to me about the part number, they like to lie and steal, I bet this comes down from the owner of this bad dealership

We purchased a 2022 Bronco Sport. That was a good experience. Soon after we started having electrical issues and were told it was rodent damage. The pictures were suspicious but I bit my tongue and had the repair done. A year later and we started getting a power train code. Low and behold rodents strike again only this time with precision wire cutters. I will have them fix this and that will be the last time we will use Brighton Ford. We no longer trust their service dept.

I purchased a 2022 f150 November of 2022 paid 73,000$ for the truck. The truck has been in and out of this dealership for all kinds of warranty issues and I’m literally at my last straw with this dealership. The service center never answers or returns my phone calls and it’s like pulling teeth to get anything out of these people. On top of that they won’t give me a loaner vehicle. I have a newborn baby and a wife that relies on this vehicle but the ford dealership absolutely will not give me a loaner car. It’s super unfair and pathetic that I paid 73,000$ for a brand new vehicle that is always breaking down and the least they could do is give me a loaner car to get my family by. Oh and another thing is they keep telling the truck will be done one day and they would keep me updated on when I can come pick it up but would never get a call back and the truck is still in the shop. I’m so disappointed in ford and can guarantee that I will get rid of this truck and go buy a Chevrolet at this point. Thanks for reading.

In have been shopping for a Mustang within a 75 mile radius of Okemos MI. and found Brighton Ford. My sales person Antonio Slomba Jade Orlich has been very helpful finding a car scheduled for delivery and bird dogging it for me. Very positive experience!