Brighton Ford

My car had a 3,000 mile/ 90 day warranty. It had some issues fueling and the gas gauge was incorrect. I tried calling for a month before anyone could help me with this issue. I scheduled a service appoin issues fueling and the gas gauge was incorrect. I tried calling for a month before anyone could help me with this issue. I scheduled a service appointment online. They called to reschedule. I rescheduled online. When I got there they didn’t know I was coming and I had to wait 50 minutes for a loaner car. 2 days later they said it was all fixed. It wasn’t. I ran out of gas even though it said it was half full. I scheduled another appointment online. I called to make sure They new I was coming. On my way there they called to reschedule because the technician was on vacation. I told them I didn’t care how long it took and that they needed to fix it. When I got there, they said they could reschedule me a week later and they didn’t have a loaner car for me. I live 100 miles away and said I would take it to someone else. They replaced the part twice, once before I got it, and it still doesn’t work. They are not good at repairs. Do not go here. They were also very rude about it all. More

Professional staff, easy buying experience. We did have a mechanical issue shortly after vehicle was purchased and they took care of it promptly and without much hassle. a mechanical issue shortly after vehicle was purchased and they took care of it promptly and without much hassle. More

First off, let me start by saying that in 2018 I had the most wonderful experience buying a car from Maynard Morison. What a lovely gentleman and overall amazing person to work with. I have had my car thr most wonderful experience buying a car from Maynard Morison. What a lovely gentleman and overall amazing person to work with. I have had my car through Brighton Ford a few times with NO issues at all. I took my car in after hitting a huge hole in the road on Quebec Street causing tire, bumper, rim and other damage. Not a pothole a 3x6 cut out section of the road. I called Brighton Ford and Chris in Parts was amazing and ordered all the parts that I was told would be needed from the virtual claim. Abby is service was amazing and got me into a loaner car. Kelly in service called Monday to tell me that it shouldn't be a problem to get it all taken care of but they were waiting to hear from my insurance. Kelly was always very nice and I do not blame her in any way. BUT here is where the problem came in......I sent the virtual assistant claim to her on Tuesday. And on Wednesday she called to inform me that they could no longer fix my car. Hmm...like WAIT WHAT? "Your insurance will only pay $50.00 per hour for the repairs and our rate is $150.00." So I spoke with the Service Manager and I don't even remember his name but he was a COMPLETE jerk. We aren't going to lose money because your insurance won't pay. My rate is $150.00. So I said you would rather lose a customer and he said I guess so. I have NO rental now because Enterprise doesn't have any cars and you all said you would fix my car only to say NOPE not gonna lose any money. That man has ZERO customer service skills and did not give a crap about what situation he was putting me in. And because of the way I was treated by him alone...I will NEVER purchase anything or use Brighton Ford dealership again!! EVER!! He would have rather me drive an unsafe car than to do the right thing over a few hundred bucks. Even said my adjuster wouldn't up the monetary amount. Hmmm....MY adjuster was out today on a family emergency. I walked back out to the service desk to get my keys and return their loaner car. David Gallegos (I think was his name) inspected the loaner and said everything was good. He apologized for everything and was super beyond wonderful. David I apologize for you getting any backlash of the moments that transpired before you and appreciate your trying to make me feel better. I have been receiving emails about them wanting to buy back my car because of car shortages and put me in a new car. I was thinking really hard about it but then this incident, had me at it's time for a new car. Funny thing...they put these cute little stickers on their loaners... IF YOU LIKE ME..BUY ME. I had every intention of buying that loaner car after my car was fixed even had Hubby on board to buy it. AND a car for my teenager for the upcoming birthday! It truly makes me sad to say that one person can ruin an entire relationship. BYE BYE FORD! Going back to Chevy! More

Always a great experience dealing with the staff, friendly and knowledgeable. Clearly explained the details and breakdown dealing with the car itself and also the financing. friendly and knowledgeable. Clearly explained the details and breakdown dealing with the car itself and also the financing. More

Extremely professional, friendly with no pressure. Answered all of our questions and made us feel like we were special customers. Will for sure buy there again. Answered all of our questions and made us feel like we were special customers. Will for sure buy there again. More

I already knew what I wanted to pay and how much I wanted in trade in. Brighton Ford and sales department made this happen smoothly. in trade in. Brighton Ford and sales department made this happen smoothly. More

Excellent and seamless experience - made the deal on-line, dealer had all paperwork ready to go when we arrived. Not only did we get a great deal (nice work Kyle and team!), but were in/out with my on-line, dealer had all paperwork ready to go when we arrived. Not only did we get a great deal (nice work Kyle and team!), but were in/out with my new Ford Edge ST in just over an hour. I drove a significant way to find a dealer that was straightforward to deal with, and Brighton Ford was certainly that! I would absolutely buy from them again, and highly recommend to others! More

I purchase a used F-150 from Brighton Ford and was very please with the friendly service that I received, I like the truck and perhaps will like it even more once I master all the electronics that it has. please with the friendly service that I received, I like the truck and perhaps will like it even more once I master all the electronics that it has. Thank You Jacob More

Do not ever take your vehicle here for service, as a matter of fact, I have bought several vehicles there and never again. I would not buy anything from this dealer. matter of fact, I have bought several vehicles there and never again. I would not buy anything from this dealer. More

LIES and DECEIT. I was told a new 2020 Ford Escape LIES and DECEIT. I was told a new 2020 Ford Escape Titanium VIN #1FMCU9J9XLUA34135 was discounted by almost 10K from the MSRP of 39K since it sat LIES and DECEIT. I was told a new 2020 Ford Escape Titanium VIN #1FMCU9J9XLUA34135 was discounted by almost 10K from the MSRP of 39K since it sat on their lot for over 10 months and that since it was almost the end of September 2020, they believed in aggressive pricing. This all sounds believable right? I sure thought so, until the ugly truth came out after all the paperwork was signed and I was ready to take posssesion of the vehicle. Turns out this was a “damaged discount” vehicle and they tried to sneak in a buyers acknowledgment form for me to sign along with the many other forms required as part of any sale. The finance manager initally stated that it did not need to be signed, since the vehicle was not damaged. He later came back and stated, it needed to be signed if I wanted to drive the vehicle off the lot. When I questioned what type of damage the vehicle had, their deception continued. I was told, "Well, we don’t know if there was actually any damage but the vehicle was on the lot at the time that a storm hit and other cars were damaged". I asked for proof that there was no damage to the vehicle I was buying and guess what, they couldn’t provide any proof. Why would I need to sign an “as is” damage waiver if their was no damage? The simple answer is because there was damage and I challenged them on it and cancelled the deal and drove off in my would be trade in. Later that day, I gave them the opportunity to right their wrong and I asked for a comparable size discount on a comparable car and the answer was, oh yes of course, an extra $300.00 off any other car. This proved to me the car they were trying to push off on an unsuspecting buyer was in fact damaged and most likly part of an insurance claim. SHADY. My next step is to file an official complaint with the Colorado Attorney General’s office for DECEPTIVE TRADE PRACTICES. The CAG takes these types of claims seriously and are in place to help protect consumers from predatory businesses, like Brighton Ford. Note: The car was not advertised as damaged (I have a dated print out from their website) a few other cars were listed as "damage discount" and fully disclosed in the ad. When the Finance Manager asked the Sales Manager if their ad disclosed this information for the car I was buying. The sales manager was like uhh, hmm, mmm, well no. BUYER BEWARE AT BRIGHTON FORD. Sales man M.B. was good to work with, he was helpful and friendly and overall a good guy in my opinion. I gave him the benefit of the doubt that he didn’t know anything about the damage, but his manager sure enough did. There was no viable damage, so it must have been fixed up prior to being offered for sale. I assume it was hail damage, but again, they couldn't and wouldn't tell me. The sad thing is, I probably would have still bought the car if this information was fully disclosed from the beginning and with a little extra price negotiation in the end. I really didn’t appreciate been lied to, almost being taken advantage of and having 6.5 hours of my time wasted. Luckily, I had the intelligence to notice their deception and the courage to walk away. Im sure most of their rural Colorado customers wouldn’t. By the way, the Escape was removed from their website a few hours after I left on 9/19/20. I wonder why? Shame on you Brighton Ford and anyone that had full knowledge of this plan to rip off an unsuspecting customer that just wanted a good deal on a car. I did eventually purchase a Ford vehicle that day, from your competition. More