Bob Johnson Volkswagen

I’ve gone to many different dealerships looking to get into a brand new car, with constant issues trying to get into the right car for the right deal. Walt was by far the most easy-going salesman that I’v into a brand new car, with constant issues trying to get into the right car for the right deal. Walt was by far the most easy-going salesman that I’ve met, absolutely 0 issues with him. He wasn’t pushy, he was very consistent with helping me find the car I wanted. 10/10 will continue to give Walt and FX Caprara my business in the future! More

Neal, Walt, Gerard and the whole gang at FX VW are the reason they have sold me and my family over 5 VW’s! Simply the best!! reason they have sold me and my family over 5 VW’s! Simply the best!! More

By far the best customer service I’ve ever received in the car buying process. My husband and I leased a 2020 Volkswagen Tiguan and Steve took care of us! The first test drive I was unsure so they let me the car buying process. My husband and I leased a 2020 Volkswagen Tiguan and Steve took care of us! The first test drive I was unsure so they let me take it for the weekend to get a feel for the car. I loved it! When it was time to talk numbers, Steve was accommodating and patient with us. I’ve never been in and out of a dealership so fast and they made us feel like family. No pressure and no games! So glad I decided to do business with them. I recommend Steve and his team to anyone! Thanks FX Caprara Volkswagen! More

three stars due to issues with the car I purchased having tint and the mechanics having a mix up with the fix, took longer then expected to pick up my car for what should have been an easy fix. The salesman tint and the mechanics having a mix up with the fix, took longer then expected to pick up my car for what should have been an easy fix. The salesman I had Anthony was great. More

Very Accommodating, Very Courteous,Very Professional. Answered all questions asked . Very Patient about looking at the vehicles and test driving them. A Very Positive Atmosphere!!!! Answered all questions asked . Very Patient about looking at the vehicles and test driving them. A Very Positive Atmosphere!!!! More

Overall was a good experience. Like the salesman, didn’t really care for the sales manager. Also, we never got to negotiate the final price. really care for the sales manager. Also, we never got to negotiate the final price. More

I’m very pleased with FX Caprara VW. This is my third vehicle I have bought from them. They are very easy to work with. vehicle I have bought from them. They are very easy to work with. More

There were missing things on the car( cargo cover) and the area near the shifter was chipping which wasn't the biggest issue because I did buy with that BUT they sold it to me dirty like it wasn't cleaned the area near the shifter was chipping which wasn't the biggest issue because I did buy with that BUT they sold it to me dirty like it wasn't cleaned that well in every crack there was crumbs, coffee stains and even on the roof. It also seems to need a oil change and the sold it to me almost on E and with a tire needing air. The guys were very nice and able to work with me on pricing and stuff only complaint is actual condition of the car. More

Jordan and the rest of the team was beyond helpful and made purchasing a car easy. They did not force us into a car we did not want, and allowed us to feel out all of the cars we considered. We went to tw made purchasing a car easy. They did not force us into a car we did not want, and allowed us to feel out all of the cars we considered. We went to two other dealerships in Watertown and FX blew them out of the water with how spectacular the customer service was. More

Excellent service. Direct, efficient and worked within my price point without all of the back and forth games. We’ll worth the hour drive from Syracuse to get the price I needed. price point without all of the back and forth games. We’ll worth the hour drive from Syracuse to get the price I needed. More