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Bob Johnson Volkswagen
Watertown, NY
96 Reviews
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96 Reviews of Bob Johnson Volkswagen
October 12, 2023
One of their employees in the service department is condescending and disrespectful to women. Today was the 3rd and finial time i will be going to them. condescending and disrespectful to women. Today was the 3rd and finial time i will be going to them. More
by Amy A
Employees Worked With
Tom Avenego
August 03, 2023
The worst service imaginable. Not sure if it’s mere incompetence or they are just crooks. I live 2 hours away. I have been 4 times to have them work on the SAME FREAKING ISSUE Not sure if it’s mere incompetence or they are just crooks. I live 2 hours away. I have been 4 times to have them work on the SAME FREAKING ISSUE (coolant leak). They have charged me $2000 plus and have not fixed the issue. Will be going back for the 5 th time. One time I had to leave it overnight and get a hotel. More
by panditsaileshsp
Employees Worked With
Service Manager
June 13, 2020
Clean and friendly. The sales dept were respectful and knowledgeable to my needs . This is the second vehicle I have purchased through them in 8 months or so . I also traveled 60 Miles one way to complete knowledgeable to my needs . This is the second vehicle I have purchased through them in 8 months or so . I also traveled 60 Miles one way to complete the process of the purchase. More
by duanedebejian
Employees Worked With
Stephen L
June 09, 2020
I had service yesterday service lady very nice however that people are very lax about wearing masks which is disappointing considering cover 19 still not over talking about people coming in and out of bui that people are very lax about wearing masks which is disappointing considering cover 19 still not over talking about people coming in and out of building I don’t know if they work there if the customers point is nothing forced and that’s not good very unhappy about going there my wife Terry nervous the whole time did not feel safe,also bench outside needs to be replaced and people should not smoke in front of dealerships More
by versa9750
Employees Worked With
Don’t remember
June 08, 2020
It was what I expected. Nice to have a clean, sunny waiting area while I waited for my service. It was good to know I could have a ride on their shuttle if I had to wait too long. I appreciated the tex waiting area while I waited for my service. It was good to know I could have a ride on their shuttle if I had to wait too long. I appreciated the text confirming my appointment. More
by hehoney
Employees Worked With
I didn't get any names that I remember
June 06, 2020
I was satisfied with dealership as they were people friendly using the Corona speculations required.The dealership was clean and had limited workers to ensure safety of there customers friendly using the Corona speculations required.The dealership was clean and had limited workers to ensure safety of there customers More
by louie 1945
Employees Worked With
Service lady behind desk only and she was friendly and informative and professional I was satisfied with my service and all concerns were addressed and completed
June 06, 2020
Excellent service! Service was fast and professional. I went in for a recall and it was taken care of with no issues. Thank you. Definitely would recommend and I will be back for service in the future if n went in for a recall and it was taken care of with no issues. Thank you. Definitely would recommend and I will be back for service in the future if needed. More
by Cookinggal
Employees Worked With
Worked with service department
June 05, 2020
FX Caprara VW is great! They were super easy to communicate with. They provide excellent service with fast results. They have kind employees! I would highly recommend them. communicate with. They provide excellent service with fast results. They have kind employees! I would highly recommend them. More
by ruthanne11879
Employees Worked With
No sure
June 02, 2020
Best Car Buying Experience Ever My wife and I had a very satisfying new car buying experience at F.X. Caprara VW thanks to the excellent assistance of sales person, Walter Young! We My wife and I had a very satisfying new car buying experience at F.X. Caprara VW thanks to the excellent assistance of sales person, Walter Young! We contacted Walter early in the morning and he had the vehicle we were interested in ready to go when we arrived at the dealership. Before our test drive, Walter went over all the cars features and then sent us out. We returned impressed with the VW Tiguan. We sat down with Walt who asked us our needs to make a deal for the car, laid out our financing options, had someone look at our trade-in and we proceeded to come up with a deal that satisfied us very well. We agreed to the terms and our new Tiguan was ready to pick up later in the day at which time we were taken through the all the paper work by the dealership's finance person. Walter, again, went through features and controls of the vehicle and pointed us toward a VW website where we could find more information and instructional videos to help us familiarize ourselves with our new car. We've bought many cars over the years but our experience with FX Caprara VW and especially with Walter Young has been by far the best car buying experience we've had! More
by welk13
Employees Worked With
Walter Young
June 01, 2020
Very easy going but very professional, was able to make the deal I wanted for the terms I was looking for with the vehicle I wanted without the time-wasting back & forth. Jordan Northrup was my salesman, v the deal I wanted for the terms I was looking for with the vehicle I wanted without the time-wasting back & forth. Jordan Northrup was my salesman, very patient and accommodating. Thumbs up!!! More
by guitarstang77
Employees Worked With
Jordan Northrup
