Bob Johnson Volkswagen

They helped me find a car that suited me and was really helpful and explained everything to me so that I would know what was going on. I really appreciated the help and kindness I received from them. helpful and explained everything to me so that I would know what was going on. I really appreciated the help and kindness I received from them. More

I went there to trade in my car and I thought I was going to have to get a used car again but instead they blessed me with a brand new car that I love. Thank you to have to get a used car again but instead they blessed me with a brand new car that I love. Thank you More

We would like to begin our review with the statement that we are a three time repeating customers. Our first experience with FX Caprara Volkswagen was a very pleasant experience compared to the lack of custo we are a three time repeating customers. Our first experience with FX Caprara Volkswagen was a very pleasant experience compared to the lack of customer service from the Drivers Village dealership. In 2018 we purchased a 2018 Tiguan SE and absolutely love it. We enjoyed it so much we went back and traded it in for a 2020 model that was the same. The customer service experience at this dealership is amazing. No pressure, relatable,, and caring. Are the first words that come to mind. Followed by what’s expected of a business. Professional, knowledge, and accommodating to our needs and wants. With each experience the customers drive did not stay the same, it was tailored to us the consumer both personally and financially. Walt, along with the financial team truly went above and beyond to accommodate us in this uncertain time and handled themselves with the upmost decorum and upfront honesty. We never felt “low balled” or like we were being taken advantage of. We look forward to many years of future business with the FX Caprara Brand. More

Impressed with the whole process considering the situation we are in. My only concern was personal, should I lease or buy and it will always bug me, but that’s on me, not the dealership. situation we are in. My only concern was personal, should I lease or buy and it will always bug me, but that’s on me, not the dealership. More

I have purchased several vehicles and always a great experience. Professional and a great product at a great price. Financing met my needs as well. experience. Professional and a great product at a great price. Financing met my needs as well. More

Awesome and professional service! Neil made buying a new car easy and stress free. Especially during a very stressful time with the current pandemic in our country. The costumer service was top notch, thank car easy and stress free. Especially during a very stressful time with the current pandemic in our country. The costumer service was top notch, thank you! More

Fx Caprara VW experience was very pleasant. Enjoyed the buying atmosphere. Found a great deal on a preowned. Very satisfied. Loved the quickness to close the deal. Showed my son respect and explained every buying atmosphere. Found a great deal on a preowned. Very satisfied. Loved the quickness to close the deal. Showed my son respect and explained everything in detail. More

Recently purchased a new 2019 VW Atlas SEL RLine and 2018 Passat RLine. We received excellent knowledge & information from experienced friendly sales staff there before making our purchases. We were very imp Passat RLine. We received excellent knowledge & information from experienced friendly sales staff there before making our purchases. We were very impressed with VW’s warranty offers on their vehicles, which is very important these days now. This was a major factor in our decisions, making it much easier. Thank you FX Caprara for all your kind & courteous service once again! More

Very friendly group of people. Felt comfortable about buying and being reassured that will be there to help and answer questions even after we buy buying and being reassured that will be there to help and answer questions even after we buy More

Vw in Watertown made car shopping easy!!! They were willing to do anything to get our business, we found one in buffalo and they went to buffalo to get it !!! willing to do anything to get our business, we found one in buffalo and they went to buffalo to get it !!! More