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Bob Johnson Toyota

Rochester, NY

4.2
689 Reviews

3399 W. Henrietta Rd.

Rochester, NY

14623

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689 Reviews of Bob Johnson Toyota

August 25, 2021

Got an oil change for 185$, mecanic decided to change cabin and engine filter( that I just replaced a week ago) without asking me, ignoring the front end noise I mentioned( clearly a loud bearing ), took More

by elmoujiadil
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
jessica tanney
June 09, 2021

Getting a tire rotation? Or an oil change? Be prepared to wait over an hour and 15 minutes EVERY time! It would be nice if they let you know beforehand. This is the third time and will definitely be my las More

by Kkfritz5171
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
3 different ones
May 04, 2021

Purchased a car back in September before I purchased the car I asked then could they fix the breaks before I picked up the car nothing was fixed my sales rep told me the car should’ve never passed inspectio More

by Alexdabossdon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Justin/Shawn
February 16, 2021

I first started dealing with Dorschel in 1996 when it was a Buick dealership, That was before the days of their Clear, Simple, Different policy that I have enjoyed with the last 3 Tundra’s purchased there. N More

by DickG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Fujimura
January 12, 2021

I purchased a Sienna in 2009 from Dorschel and had the best experience with Dorschel and the Sienna, so I decided to try again. My experience this time started a bit rocky, with a salesman that is no long More

by jk93
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Montalbano
December 18, 2020

This was my first Toyota. Rusty Carr and Bryon Triglianos made the buying experience very pleasant. Bryon provided great detailed information about the vehicle. He made an extra effort to find a vehicle that More

by bsandy31
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rusty Carr and Bryon Triglianos
December 15, 2020

We are first time Dorschel customers, coming from eastern long island. It was a breath of fresh air dealing with such a professional group of people. Our experience was shockingly pain free, trading one ve More

by santora231
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
lilly, kodjo,jeanluc
December 04, 2020

Started the vehicle search process with Carmax.com. We were put in contact with John Milazzo, and we had a great experience. John was knowledgeable, friendly and honest. We felt no pressure -- and felt More

by Susan, Webster - NY
Recommend Dealer
Yes
Employees Worked With
John Milazzo
November 27, 2020

I have been a Dorschel customer for over 30 years. They are the area’s best dealership! For the past few years I have worked exclusively with Jason Conrose. He has been absolutely wonderful to deal with. H More

by MVP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Conrose
October 22, 2020

One of my more pleasant experiences in purchasing a vehicle. Joe Roides was terrific in providing great information and a fair price. No pressure and allowed us the necessary time to make the right d More

by JROSATI002
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JOe Roides
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