Bob Johnson Toyota
Rochester, NY
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692 Reviews of Bob Johnson Toyota
I had the pleasure of buying my all new 2025 Toyota Camry from Bob Johnson Toyota and working with the sales manager Rin and salesman Nic Cruz. From the moment conversations began, they were extremely patien from Bob Johnson Toyota and working with the sales manager Rin and salesman Nic Cruz. From the moment conversations began, they were extremely patient, helpful, and flexible and made the car buying experience great especially compared to a lot of other dealerships. They remained honest and informative throughout the whole process despite all my questions and research. I very much enjoyed working with them and got a great deal. I whole heartedly recommend shopping with Nick and Rin and the Bob Johnson Family! More
Mark was very responsive and patient with my extenuating circumstances. I highly recommend purchasing a Toyota Vehicle from Bob Johnson and I am very pleased with my purchase-a 2024 Rav4 LE. circumstances. I highly recommend purchasing a Toyota Vehicle from Bob Johnson and I am very pleased with my purchase-a 2024 Rav4 LE. More
I had followup service today and I am happy to report that the service and promp attention I received was top notch. Thank you all! I am also exceptionally pleased with my 2024 Toyota Crown Platinum.... that the service and promp attention I received was top notch. Thank you all! I am also exceptionally pleased with my 2024 Toyota Crown Platinum....unique and exceptional! More
Decided to rent a vehicle here while I was having my truck serviced. Unfortunately the check in procedure took longer than anticipated and I was running late for work but the rental car was brought arou truck serviced. Unfortunately the check in procedure took longer than anticipated and I was running late for work but the rental car was brought around and I left. This car was clean on the inside but smelt absolutely awful so bad that I showed back up to the dealership and was met with “sorry I’ll go move the car”. Not how can we get you home , I had to call my wife for that. Honestly paying to rent a car from a dealership your paying to service your vehicle was already slightly frustrating as most dealers have loaner cars for these situations to pay and get met with a bad experience is worse. The sales manager needs to be retrained because he obviously has no customer service ability. In addition to all this I recieved a text message with things found during the service . I found over 6 errors in the quote I was asked to e sign after no one answered the phone twice . It took 3-4 attempts for them to correct their agreed upon errors. I wouldn’t trust this place to change your windshield washer fluid at this point. More
I always have a great experience at Bob Johnson Toyota. Service department is friendly and helpful. I have bought 2 Rav 4’s and had a wonderful experience both times. Staff is experienced, friendly and the Service department is friendly and helpful. I have bought 2 Rav 4’s and had a wonderful experience both times. Staff is experienced, friendly and the process is quick and pain free More