Bob Johnson Toyota

After several years of doing business with Dorschel Oldsmobile, it seems to be time to look elsewhere. Service has gone steadily downhill since Ron was hired as customer service rep--to the point where Oldsmobile, it seems to be time to look elsewhere. Service has gone steadily downhill since Ron was hired as customer service rep--to the point where Ron no longer answers the phone at all when trying to schedule an appointment. Ron habitually gives misleading information about when car will be ready, and about availability of shuttle service. Ron seems to be clueless about suggesting appropriate services.<br>Quality of work is generally not a problem. When they make a mistake--such as breaking antenna off in their car wash or dropping a bolt into the oil pan--they admit it and fix it. More