Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Bob Johnson Toyota
Rochester, NY
701 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
701 Reviews of Bob Johnson Toyota
June 03, 2011
Sales Consultant is doing a great job. When I complete the test drive of Camry, she explains options of the car and compares prices for me. I think about it in the next 5 days, and decide for this car. Sh the test drive of Camry, she explains options of the car and compares prices for me. I think about it in the next 5 days, and decide for this car. She is friendly and makes the buying experience good. I am please with performance of the car. More
by Lam Le
Employees Worked With
Shannon Consaul
May 28, 2011
Steve York is great to work with. He made buying my rav 4 a great experience. He is not only friendly and easy to talk to but also extremely knowledgeable. I will continue to buy my cars from him. The s 4 a great experience. He is not only friendly and easy to talk to but also extremely knowledgeable. I will continue to buy my cars from him. The service department was also very clean. the Toyota care program is also wonderful. More
by Mpoccia
Employees Worked With
Steve York
May 23, 2011
After being self employed for over thirty (30) years I have learned that the most important factor in dealing with people is trust. I have recommended several people to Steve York to purchase their cars. have learned that the most important factor in dealing with people is trust. I have recommended several people to Steve York to purchase their cars. All have been completely satisfied--even folks who find purchasing automibles very difficult. The reason was Steve York When my niece needed a vehicle I gave her mine and then sought out Steve's assistance to purchase another car. He is extremely knowledgeable about the different Toyota models and recommended a Camry to meet my needs with transporting my eldery mother to appointments. He picked out the model and explained the dealership's pricing policy. We shook hands and had a deal. The car is perfect. Our experience with Steve and dealership was excellent. I will be forwarding many more friends to Steve as a result of my experience with him and the dealership. I hope this helps im making a decision as where to shop. I was completely satisfied and will make my purchases here in the future and will happily work with Steve again and again. More
by yrasrev
Employees Worked With
1
May 16, 2011
As a family we have purchased at least 6 cars from Steve York. What I really like about Steve is the fact that he is not your typical car salesperson. You tell him what you're looking for, the price range York. What I really like about Steve is the fact that he is not your typical car salesperson. You tell him what you're looking for, the price range and the time frame you'd like to purchase the car and he begins the search. I would venture to say that of the 6 cars that our immediate family bought from Steve he actually brought a total of 20 cars here to our house for us to look at and test drive. Each time we found the one we were looking for we have been extremely happy with the purchase. I can also say that my brother,mother,father and daughter have also purchased used cars from Steve and been totally satisfied. John P. Giehl More
by johnpg
Employees Worked With
steve york
May 14, 2011
Best car buying experience ever !!! Salesman Steve York has my hat off to him , Steve was very respectable to me and my wife and also was very considerate of my children and that is not an easy task . I pe has my hat off to him , Steve was very respectable to me and my wife and also was very considerate of my children and that is not an easy task . I personally would keep this guy around , he knows how to deal with people in a kind and not over pushy way . I've bought a few cars in my day,, and never had the chance to deal with such a courtious salesman. You have won my business and hopefully more . Thanks Steve , For the great car buying experience!!!!!! Michael and Joanne Duprey @ Kids More
by teke
Employees Worked With
Steve York
May 08, 2011
With the aid of Steve York the usual tedious car buying experience was straightforward and easy. Steve exceeded our expectations. We look forward to our next opportunity to work with him. I wish this s experience was straightforward and easy. Steve exceeded our expectations. We look forward to our next opportunity to work with him. I wish this survey process was as easy as our experience with Steve York. More
by cwalther
Employees Worked With
Steve York
February 10, 2011
Dorschel Toyota was the best car buying experience I ever experienced. Their Clean Price is a one-price no hassle price which made things very simple and direct. If their service department is as easy to d experienced. Their Clean Price is a one-price no hassle price which made things very simple and direct. If their service department is as easy to deal with I will be bringing my Corolla in for my service needs. Thanks to the crew at Dorschel Toyota. More
by rocwheels
Employees Worked With
Evan Stark
April 05, 2010
This is by far THE worst dealership I have ever seen, and I've been buying cars, new and used for 42 years. They will stop at nothing to close the deal, particularly the used car sales people at Dorschel To I've been buying cars, new and used for 42 years. They will stop at nothing to close the deal, particularly the used car sales people at Dorschel Toyota. They will under value your trade, or even lie about its condition to give you the lowest price possible. If the car you are buying has problems(and most of them do) they will go with you on a test drive, tell you where to go so as to hide these problems, such as wind and road and engine noise that may only occur at high speeds. If you study their inventory you will see that most of their used vehicles are rated very low by edmonds and others. They can buy these cheap at auctions and try to sell them high. They are all also out of warranty .Do yourself a favor and just skip over these unscrupulous and unethical dirtbags More
by markgc
Employees Worked With
5
August 15, 2007
We have now had two absolutely miserable experiences at Dorschel. A few months ago, we went in and leased a car, and there were several miscommunications, which led to my mother being promised a gift card Dorschel. A few months ago, we went in and leased a car, and there were several miscommunications, which led to my mother being promised a gift card to the Olive Garden to "make up" for their error. However, the gift card was never received, and when their Customer Relations Director was contacted, the employee that was supposed to take care of the gift card said she hand delivered the card to my mother, and basically both the Customer Relations Director and the General Manager of the dealership called my mother a liar when she said she never got it. After several go rounds over this, we thought all was finally taken care of, and felt that the Customer Relations Director really tried to go the extra mile so we decided to give them another chance... BIG MISTAKE! I am not upset that they didn't get the second car financed for my mother that she wanted, admittedly it was a hard sell to the banks with her owing much more for her trade then it was worth. What DOES bother me is what ensued after we found out they were not able to finance the vehicle. We had put $1,800.00 down, and when we went to collect the refund, we found we were FAR from a priority. I showed up at the dealership with my mother at the time I had told them I would be there and was told "I would have to wait as the salesman was on a test drive and our information was LOCKED IN HIS DESK." I didn't have time to wait at that point, so I left to come back later. The salesman actually called us and wanted us to GIVE HIM OUR CREDIT CARD NUMBER over the phone to process the refund that way. We tried to go in later that evening and got to the dealership 10 minutes before they closed and were made to wait again. This time until right at 9PM. The salesman came out and told my mother "we close at 9, I'll call you in the morning." I can bet you that had we still been there LOOKING at a car, they would have been able to TAKE our money. If this is customer service, I am SHOCKED. Shame on me for attempting to give them a second chance. More
by chrsb70
Employees Worked With
Ray
April 25, 2005
I can't think of a worse time trying to purchase a car. I never received a stright answer on any question asked. Numbers were given out that were not obtainable--just a flat out lie. He must think everyo I never received a stright answer on any question asked. Numbers were given out that were not obtainable--just a flat out lie. He must think everyone is as ignorant as he is. He lied about my trade-in value, about vehicles he was able to get, and what my payments would be with excellent credit. I would not go to Dorschel again if this is what their employees are trained to do. More
by jimmilaz
Employees Worked With
Richie
