Bob Johnson Toyota

This is by far THE worst dealership I have ever seen, and I've been buying cars, new and used for 42 years. They will stop at nothing to close the deal, particularly the used car sales people at Dorschel To I've been buying cars, new and used for 42 years. They will stop at nothing to close the deal, particularly the used car sales people at Dorschel Toyota. They will under value your trade, or even lie about its condition to give you the lowest price possible. If the car you are buying has problems(and most of them do) they will go with you on a test drive, tell you where to go so as to hide these problems, such as wind and road and engine noise that may only occur at high speeds. If you study their inventory you will see that most of their used vehicles are rated very low by edmonds and others. They can buy these cheap at auctions and try to sell them high. They are all also out of warranty .Do yourself a favor and just skip over these unscrupulous and unethical dirtbags More

We have now had two absolutely miserable experiences at Dorschel. A few months ago, we went in and leased a car, and there were several miscommunications, which led to my mother being promised a gift card Dorschel. A few months ago, we went in and leased a car, and there were several miscommunications, which led to my mother being promised a gift card to the Olive Garden to "make up" for their error. However, the gift card was never received, and when their Customer Relations Director was contacted, the employee that was supposed to take care of the gift card said she hand delivered the card to my mother, and basically both the Customer Relations Director and the General Manager of the dealership called my mother a liar when she said she never got it. After several go rounds over this, we thought all was finally taken care of, and felt that the Customer Relations Director really tried to go the extra mile so we decided to give them another chance... BIG MISTAKE! I am not upset that they didn't get the second car financed for my mother that she wanted, admittedly it was a hard sell to the banks with her owing much more for her trade then it was worth. What DOES bother me is what ensued after we found out they were not able to finance the vehicle. We had put $1,800.00 down, and when we went to collect the refund, we found we were FAR from a priority. I showed up at the dealership with my mother at the time I had told them I would be there and was told "I would have to wait as the salesman was on a test drive and our information was LOCKED IN HIS DESK." I didn't have time to wait at that point, so I left to come back later. The salesman actually called us and wanted us to GIVE HIM OUR CREDIT CARD NUMBER over the phone to process the refund that way. We tried to go in later that evening and got to the dealership 10 minutes before they closed and were made to wait again. This time until right at 9PM. The salesman came out and told my mother "we close at 9, I'll call you in the morning." I can bet you that had we still been there LOOKING at a car, they would have been able to TAKE our money. If this is customer service, I am SHOCKED. Shame on me for attempting to give them a second chance. More

I can't think of a worse time trying to purchase a car. I never received a stright answer on any question asked. Numbers were given out that were not obtainable--just a flat out lie. He must think everyo I never received a stright answer on any question asked. Numbers were given out that were not obtainable--just a flat out lie. He must think everyone is as ignorant as he is. He lied about my trade-in value, about vehicles he was able to get, and what my payments would be with excellent credit. I would not go to Dorschel again if this is what their employees are trained to do. More

After several years of doing business with Dorschel Oldsmobile, it seems to be time to look elsewhere. Service has gone steadily downhill since Ron was hired as customer service rep--to the point where Oldsmobile, it seems to be time to look elsewhere. Service has gone steadily downhill since Ron was hired as customer service rep--to the point where Ron no longer answers the phone at all when trying to schedule an appointment. Ron habitually gives misleading information about when car will be ready, and about availability of shuttle service. Ron seems to be clueless about suggesting appropriate services.<br>Quality of work is generally not a problem. When they make a mistake--such as breaking antenna off in their car wash or dropping a bolt into the oil pan--they admit it and fix it. More