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Bob Johnson Toyota

Rochester, NY

4.4
701 Reviews

3399 W. Henrietta Rd.

Rochester, NY

14623

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701 Reviews of Bob Johnson Toyota

November 26, 2021

I have gotten my last 3 vehicles from Dorschel Toyota. The Black Friday deal that was emailed to me was total BS and a waste of my time. I filled out the online worksheet as the email wanted, but was of More

by edc1808
Recommend Dealer
No
Employees Worked With
Michele Wasserman, and a rude manager
August 28, 2021

We saw on their website a car we liked. Stopped in and met Mark Fujimura. Loved dealing with him. Will definitely go back as long as he is there More

by scottmalone64
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark F.
August 25, 2021

Got an oil change for 185$, mecanic decided to change cabin and engine filter( that I just replaced a week ago) without asking me, ignoring the front end noise I mentioned( clearly a loud bearing ), took More

by elmoujiadil
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
jessica tanney
June 09, 2021

Getting a tire rotation? Or an oil change? Be prepared to wait over an hour and 15 minutes EVERY time! It would be nice if they let you know beforehand. This is the third time and will definitely be my las More

by Kkfritz5171
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
3 different ones
May 04, 2021

Purchased a car back in September before I purchased the car I asked then could they fix the breaks before I picked up the car nothing was fixed my sales rep told me the car should’ve never passed inspectio More

by Alexdabossdon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Justin/Shawn
February 16, 2021

I first started dealing with Dorschel in 1996 when it was a Buick dealership, That was before the days of their Clear, Simple, Different policy that I have enjoyed with the last 3 Tundra’s purchased there. N More

by DickG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Fujimura
January 12, 2021

I purchased a Sienna in 2009 from Dorschel and had the best experience with Dorschel and the Sienna, so I decided to try again. My experience this time started a bit rocky, with a salesman that is no long More

by jk93
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Montalbano
December 18, 2020

This was my first Toyota. Rusty Carr and Bryon Triglianos made the buying experience very pleasant. Bryon provided great detailed information about the vehicle. He made an extra effort to find a vehicle that More

by bsandy31
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rusty Carr and Bryon Triglianos
December 15, 2020

We are first time Dorschel customers, coming from eastern long island. It was a breath of fresh air dealing with such a professional group of people. Our experience was shockingly pain free, trading one ve More

by santora231
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
lilly, kodjo,jeanluc
December 04, 2020

Started the vehicle search process with Carmax.com. We were put in contact with John Milazzo, and we had a great experience. John was knowledgeable, friendly and honest. We felt no pressure -- and felt More

by Susan, Webster - NY
Recommend Dealer
Yes
Employees Worked With
John Milazzo
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