Bob Johnson Toyota
Rochester, NY
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701 Reviews of Bob Johnson Toyota
I have gotten my last 3 vehicles from Dorschel Toyota. The Black Friday deal that was emailed to me was total BS and a waste of my time. I filled out the online worksheet as the email wanted, but was of The Black Friday deal that was emailed to me was total BS and a waste of my time. I filled out the online worksheet as the email wanted, but was offered $1700 less when in the showroom. It was a scam designed to get me in the door. Never again More
We saw on their website a car we liked. Stopped in and met Mark Fujimura. Loved dealing with him. Will definitely go back as long as he is there met Mark Fujimura. Loved dealing with him. Will definitely go back as long as he is there More
Got an oil change for 185$, mecanic decided to change cabin and engine filter( that I just replaced a week ago) without asking me, ignoring the front end noise I mentioned( clearly a loud bearing ), took cabin and engine filter( that I just replaced a week ago) without asking me, ignoring the front end noise I mentioned( clearly a loud bearing ), took the entire day for nothing. They use to communicate better about the work done, under the new name now they are just draining your pockets . More
Getting a tire rotation? Or an oil change? Be prepared to wait over an hour and 15 minutes EVERY time! It would be nice if they let you know beforehand. This is the third time and will definitely be my las wait over an hour and 15 minutes EVERY time! It would be nice if they let you know beforehand. This is the third time and will definitely be my last!! More
Purchased a car back in September before I purchased the car I asked then could they fix the breaks before I picked up the car nothing was fixed my sales rep told me the car should’ve never passed inspectio car I asked then could they fix the breaks before I picked up the car nothing was fixed my sales rep told me the car should’ve never passed inspection to be on the lot then they were rude when it came to fixing it and didn’t do a good job because the problem is reoccurring car leaks and all More
I first started dealing with Dorschel in 1996 when it was a Buick dealership, That was before the days of their Clear, Simple, Different policy that I have enjoyed with the last 3 Tundra’s purchased there. N a Buick dealership, That was before the days of their Clear, Simple, Different policy that I have enjoyed with the last 3 Tundra’s purchased there. Now there is no high pressure sales pitch and pointing out the deficiencies of your trade. They treat you as an equal and assist you in making a rational decision towards your making your next purchase. The price they quote you and value for your trade is what you get you sign the final papers, no surprises. It was a pleasure working with Mark Fujimura and I would recommend Dorschel to anyone looking for their next vehicle. More
I purchased a Sienna in 2009 from Dorschel and had the best experience with Dorschel and the Sienna, so I decided to try again. My experience this time started a bit rocky, with a salesman that is no long best experience with Dorschel and the Sienna, so I decided to try again. My experience this time started a bit rocky, with a salesman that is no longer employed at Dorschel, but was saved when I was given Frank Montalbano in his place. Frank went above and beyond to improve my experience and make sure that I left a satisfied customer. Frank was awesome to work with. More
This was my first Toyota. Rusty Carr and Bryon Triglianos made the buying experience very pleasant. Bryon provided great detailed information about the vehicle. He made an extra effort to find a vehicle that made the buying experience very pleasant. Bryon provided great detailed information about the vehicle. He made an extra effort to find a vehicle that met our needs. I feel we received a fair price for our trade-in and a fair price for our new Camry. We are really happy our new car and our total buying experience. More
We are first time Dorschel customers, coming from eastern long island. It was a breath of fresh air dealing with such a professional group of people. Our experience was shockingly pain free, trading one ve long island. It was a breath of fresh air dealing with such a professional group of people. Our experience was shockingly pain free, trading one vehicle in and purchasing a second. I wouldn’t think twice about recommending your dealership or purchasing another vehicle from you in the future. It was worth the six hour drive. More
Started the vehicle search process with Carmax.com. We were put in contact with John Milazzo, and we had a great experience. John was knowledgeable, friendly and honest. We felt no pressure -- and felt were put in contact with John Milazzo, and we had a great experience. John was knowledgeable, friendly and honest. We felt no pressure -- and felt well informed. Hoping to have many years of satisfaction with our "new-to-us" Tacoma. More