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Bob Johnson Toyota

Rochester, NY

4.4
701 Reviews

3399 W. Henrietta Rd.

Rochester, NY

14623

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701 Reviews of Bob Johnson Toyota

December 19, 2023

Highly recommend without a doubt. I was lucky enough to engage with a genuine, kind, and caring sales representative, Nick Sarkis, who guided me through a complex trade-in and toward More

by Theresa Vella
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nick, Chris, Elizabeth
December 11, 2023

Bought our last two vehicles there. Won’t go back. Waited three hours for an inspection. They came out with all these little things that had to be fixed or cleaned. $195 in labor. And I More

by bolandgary
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Patrick Anlicker
December 06, 2023

We just bought a new 2024 Sienna from Bob Johnson Toyota. This is our third Toyota van. I've never experienced a car dealer where the staff knew so little about what they sell. Or really cared. The experienc More

by Bill D.
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
NA
November 11, 2023

Great people Great service Great help in buying my lease Hassle free & not a waste of time More

by Jimoke14
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christopher Kenney , jessica tanney
October 21, 2023

I was very pleased with my purchase. We wanted a Venza Limited and they got it fairly quickly! Rick and his team were very professional and courteous. When we picked up the car they took More

by stevet
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Mark and Rick, jessica tanney
September 24, 2023

Service Advisor Mike T and tech Mike I were incredibly knowledgeable, honest, and helpful in regards to my 2014 Toyota Camry service yesterday. I will trust them with all my future Toyota service needs. T More

by Krista P
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Thompson, Mike Ingalls
September 15, 2023

Everyone at the dealership was extremely polite and professional. The building offices and restrooms were immaculate. I felt so comfortable so safe and so at ease. More

by capalmer24
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Greg Palmer , jessica tanney
September 15, 2023

Took my 2021 4Runner (19800 miles)in for the final “Toyota Care” service and oil change. Service advisor suggested I get it inspected and I said okay, bad choice. A different advisor came to discuss w More

by K2tony
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kevin Provost (Service advisor), Fiat Kara (Tech)
September 01, 2023

My vehicle was in yesterday for annual inspection which was accomplished quickly and professionally. When I got home, I noticed on the paper work, was mentioned a courtesy top off of fluids, air pressur More

by sgreen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
jessica tanney
September 01, 2023

Clean dealership, great salesman, very helpful tech. Buying my new car was easy and plain less More

by Mnielsenpy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
jessica tanney
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