Bob Johnson Toyota
Rochester, NY
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701 Reviews of Bob Johnson Toyota
Great sales experience here. Not pushy, supportive and polite. I highly recommend Salah as a sales associate. He was attentive and caring. Not what you would expect from a car sa Not pushy, supportive and polite. I highly recommend Salah as a sales associate. He was attentive and caring. Not what you would expect from a car salesman. I highly recommend asking for him if you are in need of a car. More
Kevin was a great helping me order the Grand Highland Hybrid that I wanted. He kept me informed as to when my car would arrive with frequent updates. Kevin also worked around my schedule for delivery of Hybrid that I wanted. He kept me informed as to when my car would arrive with frequent updates. Kevin also worked around my schedule for delivery of my new vehicle. Kevin was caring, well informed about the car car I was buying and made it an easy process to receive my new car. All the Bob Johnson Toyota staff I interacted with were friendly. Buying this car from this dealership was an easy experience. 😊 More
I have bought 2 RAV4s and now a Prius at Bob Johnson's Henrietta location. Each time has been a relaxing and efficient experience. Joe Roides has helped us each time (not sure about the first one.... 20 Henrietta location. Each time has been a relaxing and efficient experience. Joe Roides has helped us each time (not sure about the first one.... 2010?). As I remember, we bought each the first day we visited the showroom. Loved the RAV4s. The first one gave us 270 miles. The second one is still going strong. So far, the Prius has been a perfect addition. Thanks so much to Joe and Connor for your help. Nancy Daley and Larry Jessup More
We bought out 4Runner lease out and were in the dealership for 2-3 HOURS initially and the again for that same amount of time for a straightforward lease buyout. HEAVY pressure to buy the warranty. dealership for 2-3 HOURS initially and the again for that same amount of time for a straightforward lease buyout. HEAVY pressure to buy the warranty. It was hands down the worst vehicle purchasing experience I have had. Additionally they fixed the brakes and they haven't stopped squeaking since. In contrast, I went to VanBortel Ford for a different vehicle and was in and out in less than 30 minutes. I cannot recommend Bob Johnson Toyota for vehicle lease or purchase or service with any confidence. More
I worked with Nicholas Sarkis and purchased a 2024 Toyota Crown AWD sedan. Nick was knowledgeable about the vehicle and explained all of the features before the test drive. I returned to the store three da Crown AWD sedan. Nick was knowledgeable about the vehicle and explained all of the features before the test drive. I returned to the store three days later to ask some questions that came up after reading the owners manual. The staff was friendly and helpful. They addressed all of my questions right away. Overall, this was a pleasant experience. I have already recommended Bob Johnson Toyota to friends and family. More
I test-drove a car and ended up putting down a deposit. Michel was very helpful throughout the process. Specifically, she helped notify me when a new Prius was available. It wasn't exactly what I was looki Michel was very helpful throughout the process. Specifically, she helped notify me when a new Prius was available. It wasn't exactly what I was looking for (Toyota factory allocations take a long time to deliver what the customer is seeking), but her heads-up got me the sort of car I was looking for MUCH sooner than I anticipated. She under-promised and over-delivered. When I felt intimidated by the Financial Manager and let her know, she gave me a different Financial Manager for the rest of the process and made sure that things went smoothly. I would highly recommend working with Michel in the future and would recommend the dealership to another looking for a Toyota. More
This is my third lease with Bob Johnson Toyota. I love the Toyota Corollas and this is my third one. Mo Bishi worked with us on this lease. He was very professional and was a joy to work with. The I love the Toyota Corollas and this is my third one. Mo Bishi worked with us on this lease. He was very professional and was a joy to work with. The service department is great to work with. Love the waiting area while the car is being worked on. I would definitely recommend this dealership. They are great to work with. More
Salesman very knowledgeable of the RAV and was very comfortable with the process. The salesman that delivered the car the evening we picked it up was also helpful. I would recommend to anyone comfortable with the process. The salesman that delivered the car the evening we picked it up was also helpful. I would recommend to anyone More