Bob Johnson Toyota

A change for the better. I got teased quite a bit for buying 2012 Rav4 of the same color as my 2004 Rav4. I looked at other vehicles but, my experience with Toyota reliability I got teased quite a bit for buying 2012 Rav4 of the same color as my 2004 Rav4. I looked at other vehicles but, my experience with Toyota reliability kept bringing me back to Toyota. Since I wanted a mid sized SUV the Rav4 was the obvious choice. I even used the same sales person Mark Fujimura. What wasn't the same was how the dealership operates today. Another salesperson referred me back to Mark when I couldn't remember his name from 2007. Everything was handled by one person, Mark. There were a few minor scratches all fixed no questions asked. I had a follow up concern that I took to the service department. Unlike a similar incident in 2007 it was all resolved no questions asked. The service is managed by a team leader who has his own team of technicians, so once again, the customer deals with one person. So unlike 2007 when I said I will never take my car to Dorschel service I am going to give Todd Thomas and his team a chance to show me I can trust them to perform the scheduled maintenance that has kept my 2004 running reliably, Thank you to all for making this purchase an enjoyable experience. More

Professional, knowledgeable, straight-forward Everything about the dealership was professional and efficient. Jonathan Morse was very knowledgeable about the Toyota Avalon. We were able to take Everything about the dealership was professional and efficient. Jonathan Morse was very knowledgeable about the Toyota Avalon. We were able to take a test drive which confirmed everything Jonathan said about the car. It was a pleasure doing business with him. More

Leased a vehicle I have purchased or leased 5 vehicles from Dorschel in the past, the process is streamlined and easy, that's important to me while getting a quality v I have purchased or leased 5 vehicles from Dorschel in the past, the process is streamlined and easy, that's important to me while getting a quality vehicle. More

Taking the scare out of buying a car Ryan was with me from start to finish answering all my questions. When he said Dorschel would be there for me after I buy my car I actually believed Ryan was with me from start to finish answering all my questions. When he said Dorschel would be there for me after I buy my car I actually believed him. I did my homework but I also did not feel pressured or rushed. I was able to buy one of my top 2 picks in the pre owned inventory. I do not enjoy the car buying experience but Ryan and Dorschel at least made it bearable. More

great experience We bought a Toyota Highlander after having an unhappy experience with a Rav 4. Our salesperson was very helpful and spend the needed time to meet our We bought a Toyota Highlander after having an unhappy experience with a Rav 4. Our salesperson was very helpful and spend the needed time to meet our needs. Frank made the experience a good one. We thank him for that. More

Good review No problems, got what I wanted, happy with over all experience. Nice people, easy to work with, recommended by friend, would recommend to other people No problems, got what I wanted, happy with over all experience. Nice people, easy to work with, recommended by friend, would recommend to other people. Job well done More

Helpful staff - no haggling of prices Our salesperson was Mike Petersen. He was very professional, considerate and emphasized the no-haggling pricing. They don't price the vehicles in or Our salesperson was Mike Petersen. He was very professional, considerate and emphasized the no-haggling pricing. They don't price the vehicles in order to have room for negotiation. The sticker price was thought out carefully, and that's what it sells for. No "let me check with my manager and see what we can do...." In our situation, we were torn between 2 cars -- 1 at Dorschel and the other at a different dealership. Mike was very professional about the situation and throughout the day we went back & forth to each dealership to compare the vehicles. We finally decided on a Toyota Corolla from Dorschel which was in MINT condition and had some extras to boot. Couldn't be happier with the car, which had such low mileage the original factory warranty was still good for almost 3 years. More

buy your next car from this saleman I purchased my Toyota Venza from this dealership solely because of the salesman. Jason Conrose was a pleasure to work with. He fulfilled all of my req I purchased my Toyota Venza from this dealership solely because of the salesman. Jason Conrose was a pleasure to work with. He fulfilled all of my requests and answered all of my questions in a timely and friendly manner. More

So much better than the last 22 years at Toyota in Batavia. We were happy to be Doug Lannings first sale and we were impressed with his wanting to make sure he was doing it right. The young man had lots of en We were happy to be Doug Lannings first sale and we were impressed with his wanting to make sure he was doing it right. The young man had lots of energy and the other salesman worked with him to be sure everything was done properly. They were very supportive in his behalf and Doug appreciated it. I'm only sorry that after I bought my first Camry from Dorschel I didn't continue these past 22 years. Mac Wormley More

Excellent plce buy a new or new to you vehicle! Dorschel Toyota dealership is wonderful to work with! I was even able to purchase and take my car home in the same afternoon. Thank you! Dorschel Toyota dealership is wonderful to work with! I was even able to purchase and take my car home in the same afternoon. Thank you! More