Bob Johnson Toyota
Rochester, NY
Filter Reviews by Keyword
By Type
689 Reviews of Bob Johnson Toyota
Simple and hosnest I like the dealership because the salesman has the knowledge of what customer needs and what customer expected. The Service Department is fantastic I like the dealership because the salesman has the knowledge of what customer needs and what customer expected. The Service Department is fantastic, they are friendly, honest, and willing to help with any situations. More
Frank was patient and very personable Frank was great. Answered all my questions and never made me feel rushed. He was very positive that he would find me the car I wanted Frank was great. Answered all my questions and never made me feel rushed. He was very positive that he would find me the car I wanted More
Wonderful service, friendly people! This is the 3rd car I've gotten at Dorschel's and have always had good service. The people are friendly and knowledgeable, got a great trade-in value This is the 3rd car I've gotten at Dorschel's and have always had good service. The people are friendly and knowledgeable, got a great trade-in value for my 13 year old car and love my new car!!! More
Best Dealership Ever I ihave had many experiences with auto dealerships around the country abd every one of them claim to be the best and has the customers best interest a I ihave had many experiences with auto dealerships around the country abd every one of them claim to be the best and has the customers best interest at the forefront. All of them lied. They all want to sell you a vehicle at the highest possible price. Every so often there is an anomaly and you find a dealership that has a completely different philosophy. Dorschel Toyota is one such dealership. All I will say is this, I called and asked for the best price for my trade in and the vehicle I wanted. They gave me a price and it actually came to almost what I was asking for. I proceeded to go to the dealership to finalize the deal. It took just about an hour for me to drive off the lot with a new car. To summarize, Dorschel worked with me to give me the best price right off the bat. They worked with me to find a car within minutes and only took about an hour to complete the paperwork and leave with my new car. No hassles, No haggling, No 4 squares games and definitely the best customer experiemce I have encountered to date. More
great deal Salesperson was very responsive to my needs and requests. Car was ready the same day. great review of car features and safety equipment. Would reco Salesperson was very responsive to my needs and requests. Car was ready the same day. great review of car features and safety equipment. Would recommend to any one. More
Great SUV & Great salesman LOVE LOVE LOVE my new RAV4! I had to take an unexpected 7hr Drive the day after I picked it up and I loved driving it! It made the ride much more en LOVE LOVE LOVE my new RAV4! I had to take an unexpected 7hr Drive the day after I picked it up and I loved driving it! It made the ride much more enjoyable! The dealership was wonderful! I went to Dorschel because the family foundation is very involved with an organization for autism. I am on the board of an organization that also deals with children with autism and other abilities so I wanted to support a business that supports our kids. Joe was a wonderful salesman and took the time to explain everything to me. He even told me to stop by or call a few days after taking the SUV so he could answer any of my questions that pop up regarding the vehicle! Glad with my decision to buy new and buy from Dorschel. More
Third vehicle purchase I always feel that Megan takes care of me and does everything to help me get what I want and need. Will continue to do business with dorschel and reco I always feel that Megan takes care of me and does everything to help me get what I want and need. Will continue to do business with dorschel and recommend them to my family and friends. More
Great dealership We want to thank everyone at Dorschel Toyota especially Larry and Frank M. They are both professional, friendly and were helpful in answering all our We want to thank everyone at Dorschel Toyota especially Larry and Frank M. They are both professional, friendly and were helpful in answering all our questions. The whole process went smoothly. We bought a new RAV4, and traded in a car. Thanks Larry for starting with us, and Frank for taking over. You are both a pleasure to work with. More
Made it easy to do business with them Dealer followed up via email regarding my initial inquiry on the same day. Salesperson was excellent--knowledgeable, professional and was created a Dealer followed up via email regarding my initial inquiry on the same day. Salesperson was excellent--knowledgeable, professional and was created a relaxed selling environment. she followed up on everything she promised to and I picked up a new car in two days! Overall, a great experience! More
Great Experience I was treated honestly and fairly without being subjected to high pressure sales techniques. There were many Camry's in stock for me to select from. T I was treated honestly and fairly without being subjected to high pressure sales techniques. There were many Camry's in stock for me to select from. The test drive was informative and my questions regarding the vehicle's feature were explained to my satisfaction. More